Jobs and Careers

Team Lead, Member Support

US - Remote, United StatesRemotefull_timeVerifiedPosted 2 Apr 2026

About the role

Company Overview:

Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.

Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives.

Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.

We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.

Role:

The Member Support Lead plays a pivotal role in owning day-to-day team operations and acting as the operational point of contact (POC) between frontline agents and leadership (i.e. your manager and beyond). You will support a group of 10+ Member Support Agents (MSAs), including 2+ Senior MSAs, ensuring workflow efficiency, quality, and alignment with operational goals in real time. This role reports to the Manager of Member Support.

As a Lead, you will guide task execution, make decisions on how work is prioritized and distributed, and ensure team performance meets expectations throughout the day. Leads additionally support Sr. MSAs on escalations, coaching moments, and critical errors.

In addition to operational ownership, this role also carries direct people management responsibility for MSAs, including performance management, coaching, and development, with support and alignment from your Manager.

This role is ideal for someone who thrives in fast-paced environments, can confidently make real-time decisions, has experience making operational calls quickly, and is energized by supporting both team performance and individual development.

Note: Given our team is dispersed across various timezones and working days (Monday-Sunday), there could be a need as we continue to evolve this role to be available on weekends. More to come on this.

Qualification/Skills:

Strong real-time operational decision-making skills Able to assess situations quickly, prioritize effectively, and make confident decisions that impact workflow, staffing, and member experience throughout the day.
Proven ability to manage and develop individual contributors Experience coaching, providing feedback, and holding team members accountable, with the ability to own performance management for (agents) MSAs end-to-end.
High ownership and accountability mindset Takes full responsibility for day-to-day team performance, workflow execution, and operational outcomes, with a strong bias toward action and problem-solving.
Ability to operate effectively in fast-paced, high-volume environments Comfortable managing multiple priorities simultaneously, shifting gears quickly, and maintaining focus under pressure.
Strong communication and interpersonal skills Able to clearly communicate expectations, deliver feedback in real time, and build trust with MSAs, Sr. MSAs, and leadership.
Coaching and feedback delivery skills Able to deliver both real-time and structured coaching in a way that is direct, constructive, and focused on improving performance and development.
Operational awareness and attention to detail Strong understanding of workflows, processes, and performance signals, with the abil