Administrative and Social Media Virtual Assistant (AU Dayshift, WFH Philippines - Law Firm)

This is a remote position.

• Keep administrative systems, files, records and communications organized and current.
• Support consistent and professional online visibility across relevant social media and professional platforms.
• Assist leadership and team members by preparing clear documents, summaries, reports and correspondence.
• Improve responsiveness to enquiries, stakeholders and internal requests.
• Maintain accurate contact lists, records and task logs.

• Provide administrative support to the team, including scheduling, calendar coordination, presentation  preparation, meeting organization, note-taking and document summaries.
• Monitor, organize and prioritize emails, tasks and service enquiries.
• Prepare communications including memos, emails, invoices, reports and other correspondence.
• Maintain files, folders, records and document registers in a clear and consistent manner.
• Conduct online research to locate and verify contact information, including phone numbers, email addresses and stakeholder details.
• Update spreadsheets and databases, ensuring information is current, accurate and consistently formatted.
• Respond to routine enquiries and escalate matters that require professional or management attention.
• Assist with general office support, document preparation and ad hoc administrative tasks.

• Create, schedule and assist with social media campaigns across platforms such as LinkedIn, Facebook and  Instagram, consistent with the firm’s brand, tone and professional standards.
• Maintain or update client, business or professional profiles as directed.
• Work with internal team members to develop relevant, accurate and engaging content for posts, campaigns and updates.
• Monitor online conversations relevant to the firm, services, industry and professional reputation.
• Track campaign performance and report key metrics such as reach, engagement, impressions, enquiries and leads generated.
• Maintain organized content calendars, asset folders and campaign records.

• Communicate professionally with key stakeholders, service users, families, staff, advocates, suppliers and  other contacts as required.
• Use clear written communication and appropriate escalation where enquiries are sensitive, urgent or outside delegated authority.
• Maintain confidentiality and discretion when handling internal, client or stakeholder information.

• Previous experience in an administrative, virtual assistant, social media or communications support role is REQUIRED
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple tasks accurately.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint; familiarity with Google Wor