Jobs and Careers
VI
Customer Service Consultant DACH & International
VirtuagymRemote job, United StatesRemotefull_timeVerifiedPosted 28 May 2024
About the role
Make the World Healthier – Join Our Team!
Imagine working at Virtuagym, a leading SaaS company in the digital health and fitness sector. Our goal? To make the world healthier and happier. We are looking for a Customer Service Consultant DACH who will delight and support our customers.
Your Job
As a Customer Service Consultant DACH & International, you are the hero for our German-speaking customers and also support international markets. You use your language skills and tools to provide excellent support and ensure customer satisfaction.
Your Mission
Why Virtuagym?
🌎 Remote-Friendly: Work from home in the Netherlands or Germany, or in our office in the heart of Amsterdam. 🌴 Vacation: 25 paid vacation days per year, with the option to buy additional days.
💻 Equipment: Home office setup and hardware provided.
💪 Health Program: Gym contributions and free workouts.
✈ Work-Life Balance: Work up to 12 weeks per year abroad.
💬 Coaching: Unlimited access to on-demand coaching with psychologists.
😎Culture: Flat hierarchy, many development opportunities, international atmosphere, and regular events.
About Virtuagym
Virtuagym is a rapidly growing innovator in the health and fitness sector with a strong vision. Our international team in Amsterdam and Medellin passionately works to make the world a better place.
Ready to Change the World?
Apply now and join a dynamic and friendly team. Click on "Apply for this position" and we will get back to you within 10 days. If you have any questions, contact us at recruitment@virtuagym.com.
Please note that we do not collaborate with third parties.
Imagine working at Virtuagym, a leading SaaS company in the digital health and fitness sector. Our goal? To make the world healthier and happier. We are looking for a Customer Service Consultant DACH who will delight and support our customers.
Your Job
As a Customer Service Consultant DACH & International, you are the hero for our German-speaking customers and also support international markets. You use your language skills and tools to provide excellent support and ensure customer satisfaction.
Your Mission
- Supporting customers via phone and email
- Collaborating with the product department to solve issues
- Building and maintaining strong customer relationships
- Finding creative solutions to customer problems
- Upselling and cross-selling to maximize customer lifetime value
- Handling cancellation risks and payment-related issues
- Contributing to process improvements through your feedback
Requirements
What You Bring To The Team- Technical understanding and logical thinking
- Problem-solving skills and attention to detail
- Excellent German and good English skills
- Positive attitude and adaptability
- Experience in SaaS/software support
Why Virtuagym?
🌎 Remote-Friendly: Work from home in the Netherlands or Germany, or in our office in the heart of Amsterdam. 🌴 Vacation: 25 paid vacation days per year, with the option to buy additional days.
💻 Equipment: Home office setup and hardware provided.
💪 Health Program: Gym contributions and free workouts.
✈ Work-Life Balance: Work up to 12 weeks per year abroad.
💬 Coaching: Unlimited access to on-demand coaching with psychologists.
😎Culture: Flat hierarchy, many development opportunities, international atmosphere, and regular events.
About Virtuagym
Virtuagym is a rapidly growing innovator in the health and fitness sector with a strong vision. Our international team in Amsterdam and Medellin passionately works to make the world a better place.
Ready to Change the World?
Apply now and join a dynamic and friendly team. Click on "Apply for this position" and we will get back to you within 10 days. If you have any questions, contact us at recruitment@virtuagym.com.
Please note that we do not collaborate with third parties.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s