Cartoon Network Hotel Food & Beverage Manager

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Food and Beverage Manager is responsible for overseeing all aspects of the Food Beverage Operation in accordance with Company requirements including; maximizing financial performance, high quality standards, superior guest satisfaction, sales and marketing and overall staff hiring and development.

We are currently looking for a:

 

Cartoon Network Hotel Food & Beverage Manager

Roles & Responsibilities:

 

Roles & Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards,
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements that maintain the prescribed food and beverage cost percentages.
• Identify customer’s needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPIs, schedules, policies and procedures
• Comply with all health and safety regulations
• Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets and thanks all guests
• Confirms that all service staff are in proper uniform and adhere to the brand appearance standards
• Hires, manages and trains staff in all technical and non-technical aspects of their role including hotel standards of quality and service
• Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all
• Communicates with service and kitchen staff regarding reservations and/or special events
• Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with all policies and applicable laws
• Make rounds of all food and beverage outlets to ensure guest needs are met
• Responsible for employee relation issues and reviews incidents with Human Resources
• Conducts monthly food and beverage inventories
• Opens and closes dining room, responsible for ensuring all F&B is secure upon departure and that all lights, equipment, doors, etc. are turned off or locked
• Acts as the Manager on Duty (MOD) supervises any staff in the hotel when assigned as MOD. Works with staff to complete tasks in an effective and efficient manner.
• Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”
• Protects guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
• Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by being aware of and prepared for all course events, large parties and reservations that may affect food and beverage service operations
• Ensures a pleasant dining experience through the creation of menus and menu pricing as requested
• Communicates and teams well with other departmen