Learning & Development Manager

Come join our amazing team and work on-site in Plano, TX, or Anaheim, CA and/or at our Westfield. IN location.

The Learning & Development Manager will be part of the Learning & Leader Development management team, this role is responsible for developing and driving the strategy and execution of learning initiatives in conjunction with the SVP and other management team members. Lead the design, development, and delivery of learning and development programs across the organization. Manage the Learning Management System (LMS), online courses within LMS, content and delivery of associate and management development, on-the job training, new hire training, new hire orientation. Perform all duties in compliance with all company policies and procedures and state and federal laws governing all activities. The Target Pay range for this position is $118,000 to $129,000.

What you’ll do:

• Perform supervisory/management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Manage, motivate and guide the Training team.
• Maintains an open line of communication with business leaders throughout the organization.
• Manage and lead the design, development, and delivery of learning and development programs across the organization.
• Manage our Learning Management System (LMS), online courses within LMS, content and delivery of overall associate and management development, on-the job training, new hire training, and new hire orientation.
• Work closely in collaboration with subject matter experts and business leaders to deliver and create effective learning solutions to re-tool and re-skill associates in order to support business changes. 
• Manage projects and ensure all projects meet or exceed our internal client expectations.
• Develop and guide the development of instructionally sound, creative and high quality learning solutions with high impact results that leave a lasting effect (e.g., curriculum design, storyboarding, self-study, e[1]learning, blended learning).
• Create and execute remote/distance learning strategies using online and distance delivery via collaboration tools such as Microsoft Teams. 
• Maintain Course Management and other modules in the Learning Management System. 
• Perform other duties as assigned.

What you’ll need: 

• Bachelor’s degree or equivalent combination of education and experience required. 
• 5 to 7 years’ experience in development and delivery of content required. 
• Some experience in working with Learning Management Systems (create courses, grant credit), is preferred.
• Proven consultation and influencing skills in a business environment required.
• Mortgage loan servicing and/or originations experience highly preferred. 
• Experience with eLearning authoring tools; preferably Articulate 360 or Adobe Captivate.
• Excellent interpersonal skills including influencing and relationship-building across functions. 
• Knowledge and abilities in the principles and practices of adult learning, change management, and process improvement methodologies. 
• Strong project management skills, critical thinking and able to influence at all levels.
• Ability to plan and oversee the work products of a team on a short-term and long-term basis.
• Strong facilitation skills. 
• Outstanding verbal, written, and presentation skills. 
• Strong work ethic and a sense of responsibility, and a mind for details, without losing sight of the overarching goals.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to interact with Senior Management as an advisor on projects, and to act as a spokesperson in area of expertise. 
• Ability to work effectively in a team environment and manage complex projects.
• Ability to thrive and drive in a changing environment and prioritize competing requests. 
• Ability to work directly with business subject matter experts and leaders. 
• Ability to manage time effectively and coordinate/deliver on multiple projects in a timely manner. 
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