Technical Support Engineer

RedSky Technologies, an Everbridge Company, is the leading provider of on-premises and cloud-based E911 solutions. In 1999, we developed and patented the first automated software application to manage 911 location data. As technology has evolved, we have kept pace with emerging voice technology to meet the requirements of modern enterprises. Our E911 enterprise-class software is used by 50 of the Fortune 500 companies. Using state-of-the-art software development languages and frameworks, our solutions are designed to run in the most secure enterprise, government, and virtual environments. We are currently hiring a Technical Support Engineer to join our customer support organization. As a member of the Support team, this role requires the ability to deliver information and provide technical assistance via direct communication with the customer, or through the support ticketing system.  The Technical Support Engineer is essential in ensuring the customer maintains a high satisfaction rate when integrating their Telecom environment with RedSky products during initial implementation, onboarding, and post-implementation.

What You'll Do:

• Assist and support customers in all technical aspects related to RedSky products.
• Perform the duties of a technical lead on new project implementation to ensure a smooth implementation experience for all involved.
• Provide timely technical support to our customers for pre and post-implementation.
• Ability to effectively communicate the root cause for any RedSky technical issues presented by customers.
• Ability to communicate internally with customers and product-related issues that require escalation.
• Assist customers in configuring their PBX environments to integrate with RedSky products.
• Maintain high level of customer satisfaction by providing answers to technically applicable questions in a timely and proficient manner.
• Act as an on-call technical representative when required.
• Install and configure RedSky E911 products.
• Provide training to customers to ensure familiarity with RedSky products.

What You'll Bring:

• 1+ years in a technical, implementation, or customer support role
• Experience or knowledge in the telecom space
• Networking knowledge such as TCP/IP connectivity and technologies & experience in IP Telephony is a plus.
• Basic understanding of Server Administration preferably using Linux or RedHat
• Familiarity with databases such as PostgreSQL and VMWare virtualization
• Fundamental kill in network administration 

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About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.