Sales Support & Contract Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Sales Support & Contract Analyst - Indianapolis, IN

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:
Supports, implements, and maintains the Contract Management Lifecycle, territory alignment, sales crediting, and reporting processes at both local and global levels. Requires both a technically-oriented and customer-focused individual who will deliver exceptional service and support to business users.  Provides expertise consultation and is always mindful of technology, business processes, and system implications.  Effectively manages ambiguity, identifies and resolves root cause of issues, and grasps complex processes. This is a dynamic, fast-paced environment requiring the ability to multi-task and adjust rapidly to new priorities. Success in this position requires a commercial mindset and knowledge of the sales & contracting cycle.

Responsibilities include operationally maintaining and supporting the systems and its data; ensuring all tool updates and releases are implemented by utilizing appropriate processes to achieve business results.   Support business users through resolution of inquiries and reported issues of pricing and contracting systems.  Collaborate with IT as needed to resolve system issues and communicate impact to stakeholders. Monitor and review data quality, and perform data cleansing and auditing. Support training programs and strategies to include training material instruction and presentation of new information and materials to business teams, as appropriate.  

Competencies:
Teamwork and Collaboration

• Experienced working in a team environment where the results of the individual contribute to moving the team forward and achieving the team goal

• Capable of addressing and resolving conflict by creating an atmosphere of openness and trust, establishes strong collaborative relationships within and across diverse teams

Strategic agility

• Leverage critical thinking and problem solving skills to develop and implement streamlined and compliant business processes and systematic solutions

• Ability to assess complex long term objectives, business strategies, and government regulations, translating these into operational outcomes

• Links role responsibilities with the mission of the organization

Technical and business expertise

• Have aptitude for and enjoy detailed technical data, apply knowledge to improve results in an operational setting and contribute to overall team success

• Highly skilled at synthesizing and applying business knowledge to solve problems;

• Demonstrated ability to learn and effectively use data and data systems to capture and articulate data to key stakeholders and customers

Who You Are:

• Bachelor's Degree

• 5 Years of data management or CRM experience

Preferred Qualifications:

• Familiarity with contracting & pricing processes, systems & databases, e.g., SAP, GDC, Agiloft, Tableau, SFDC, Alteryx

• Excellent written and verbal communication skills

• Strong computer skills and technical aptitude

• Strong analytical skills and problem solving ability

• Demonstrated ability in prioritizing multiple projects that are smaller in scope

• Ability to work independently and with teams that may include senior management

• Strong expertise in the area of quality management, processes and continuous process improvement and process innovation techniques

• Experience presenting information to diverse audiences including senior leadership

Relocation benefits are not available for this job posting