Solution Client Manager - Price

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Solution Client Manager (SCM) will have the responsibility of partnering with Strategic Client Executive and Client Management Leadership in assigned business verticals to deliver best-in-class service and provide proactive solutions to maintain positive client relationships.  The SCM will be responsible for client Business Unit (BU) solutions—driving day-to-day execution and relationship management. This role requires a passion for enhancing the client experiences, a strategic thinker and problem-solver with the drive to get things done. You will work closely with cross-functional and BU teams to ensure our solutions meet client needs and drive business growth.

The Solution Client Manager (SCM) will have the responsibility of partnering with Strategic Client Executive and Client Management Leadership in assigned business verticals to deliver best-in-class service and provide proactive solutions to maintain positive client relationships.  The SCM will be responsible for client Business Unit (BU) solutions—driving day-to-day execution and relationship management. This role requires a passion for enhancing the client experiences, a strategic thinker and problem-solver with the drive to get things done. You will work closely with cross-functional and BU teams to ensure our solutions meet client needs and drive business growth. 

  

Responsibilities:  

• Work as part of a larger team to support our initiatives that promote optimal client health and growth objectives.  

• Drive product utilization and adoption in the provider payments and member communication spaces. Identify opportunities to optimize client utilization of Zelis products and services to unlock further growth and retention in cooperation with the SCE. 

• Monitor revenue and performance management for book of business. Tracks client revenue attainment vs. targets, owns investigation of dips or underperformance and creates plans to recover and grow.  

• Deeply understand client operational goals and initiatives Zelis payment and communication products and partners with account team to develop and deliver client specific strategies  

• Ensure client updates are completed. Updates include, but are not limited to:  

  • Change forms, client set up, group updates, report updates 

  • Account plan updates 

  • Special client notices  
     

• Secure and direct client support within Zelis as required for assigned accounts  

• Communicate with clients and internal Zelis stakeholders regularly.  

• Manage client information and perform other Client Management activities including but not limited to:  

  • Salesforce.com CRM activities  

  • Intelagree contract/addendum requests  

  • Jira task management 

• Support and manage Business Review data requests and actively participate in client Business Review meetings  

• Manage client facing operational efforts related to payments and communication processes and deliverables as well as support client reporting needs including driving adoption of self-service options.  

• Drive product utilization to unlock growth monitor revenue and performanc