Community Experience Associate (New Homes)

At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Community Experience Associate to work at our Prosperity Plains and Lexington Square communities located in Chantilly and Ashburn, VA! 

As a Community Experience Associate at Van Metre Homes, your primary responsibility is to deliver an exceptional homebuying experience to potential buyers by conducting engaging tours, maximizing the potential of the CRM system, ensuring accurate documentation, collaborating with other teams, achieving data accuracy, and proactively maintaining a tidy appearance of the community and its homes. As a Community Experience Associate at Van Metre Homes, your role is crucial in attracting and retaining customers, and contributing to the overall success of Van Metre Homes.

Van Metre Model Homes are open 7 days per week. The two days off for this position will be either on Tuesday and Wednesday or on Thursday and Friday.  Weekend work is a requirement for this position.  For more information about Van Metre Communities, please visit Van Metre Homes

Community Experience Associate Responsibilities

• Tour experience: Deliver an exceptional homebuying experience by conducting engaging tours of model homes, immediate delivery homes, and the surrounding community for potential buyers. Includes utilizing proactive follow-up skills to nurture promising leads and convert them into buyers.
• Prospect outreach: Maximize the potential of Van Metre's Customer Relationship Management (CRM) system to identify and engage with prospects who could be interested in your community. This includes executing strategic cold and warm outreach campaigns through email, text, and phone calls.
• Product expertise: Demonstrate superb knowledge of the community, its products, and Van Metre’s construction techniques and materials, as well as real estate market trends and competition overall to enable effective communication of the community's value and benefits to potential buyers.
• Traffic management: Ensure accurate documentation of all appointments and prospect engagement by maintaining up-to-date traffic dashboards. This includes timely logging of appointments, thorough documentation of prospect traffic, and ensuring follow-up before and after engagements.
• Sales operations: Collaborate with the Community Executive and Community Experience Manager to identify opportunities for cross-functional collaboration with the Marketing, Market Intelligence, and other teams. Leverage their expertise to optimize community performance and communicate the community's needs to these teams.
• Record maintenance: Maintain data accuracy across Van Metre's CRM, contract management solution, and buyer portal. This involves verifying proper sharing and storage of all documents and meeting internal standards for data integrity.
• Community appearance: Proactively maintain a tidy and presentable appearance of the community and its homes at all times. This involves scheduling regular cleanings, overseeing the cleaning of models when opening and closing, and ensuring that the community is always well-maintained and visually appealing.

Community Experience Team Objectives

• Oversight: Manage day-to-day sales office operations and provide training and mentorship opportunities.
• Presentation: Ensure an optimal community appearance, both within the homes and around the community.
• Engagement: Provide exceptional communication via personalized outreach and plan engaging initiatives.
• Closing: Meet sales goals by conducting tours, pricing, and contract appointments, and leveraging closing tactics.
• Backlog: Meet settlement goals by managing backlog and ensuring the accuracy of delivery dates and buyer data.
• Insights: Ensure integrity of data used to generate sales reports and relay consumer trends in real-time.
• Admin: Attend meetings with construction, loan officers, and other partners to ensure optimal operations.

Competencies

• Supports projects with an open mind and positive attitude
• Understands the prospect and buyer experiences
• Adapts to changing circumstances and works within an agile framework
• Instills trust