Customer Success Representative

Who are we: 

Magnaflow is a leading manufacturer and supplier based in Oceanside, CA of premium products to the automotive aftermarket industry such as catalytic converters, performance exhaust and replacement exhaust. Through the Camburg division in Huntington Beach, CA. Magnaflow also supplies race-inspired performance suspension products and vehicle uplifting services, Magnaflow is focused on future growth through both new business development and new product introduction. our websites are www.magnaflow.com and www.camburg.com.

Salary Range:  

$23.32 to $28.85 USD 

*Final agreed upon compensation will be based on a variety of factors including but not limited to an individual’s related experience, education, certifications, skills, and work location. 

What you will be doing: 

Responsible for responding to routine inquiries, orders and complaints from customers regarding Company products and services. Duties include: processing routine to complex transactions; resolving routine to moderately complex problems and inquires and referring difficult problems to more experienced staff; operating and navigating through manage customer inquiries, process orders and offer product support that are submitted across several different communication channels.

Responsibilities: 

•    Maintaining a positive, empathetic, and professional attitude toward customers at all times.
•    Responding promptly to customer inquiries.
•    Manage Customer calls
•    Communicating with customers through various channels.
•    Acknowledging and resolving customer inquiries in a timely and professional manner.
•    Process orders received via EDI, Intersite, telephone, and/or email. 
•    Documentation of customer interactions, transactions, comments, and customer concerns.
•    Communicating and coordinating with cross functional teams as necessary.
•    Ensure customer satisfaction and provide professional customer support
•    Follow communication procedures, guidelines, and policies
•    Contribute to team effort by accomplishing related results as needed

What’s in it for you? 

• Competitive Salary 
• PTO, Sick Pay, Birthday Holiday, Paid Holidays 
• Medical, Dental, Vision 
• 401k Matching (Up to 5%) 
• Education assistance 
• Company sponsored events 
• Growing department and team 

• High School Diploma preferred
• 2-5 years of experience
• Must be able to sit and stand intermittently, use a keyboard, climb stairs occasionally, and lift up to 10 pounds with or without accommodations

•    Detail oriented
•    Good organization and prioritizing skills. 
•    Able to work independently; self-motivated.
•    Comfortable using computers.
•    Experience with providing phone support
•    Strong verbal and written communication skills with command of language and grammar
•    Proficiency in touch typing with accuracy
•    Empathy and patience in dealing with customers
•    Ability to remain calm and composed under pressure
•    Ability to work independently and as part of a team in a fast-paced environment
•    Possess strategic thinking
•    Data analysis
•    Relationship management skills to manage more complex customers
•    Familiar with CRM systems and practices preferred but not required
•    Salesforce knowledge preferred but not required