Sr Renewals Specialist

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for:  At RingCentral, we believe that our success is directly tied to the value our customers derive from our product. While customers realize value at different stages in their journey with RingCentral, the renewal serves as an extraordinarily meaningful breakthrough moment to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an outstanding Renewal Manager. You will partner with customers and multiple internal stakeholders to ensure that value is realized and that the customer is set up for continued success.

To succeed in this role you must have experience in:

• Drive, and lead the renewals process to preserve and improve customer contracts and relationships
• Acting as the voice of the customers by communicating issues and customer’s feedback to internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Working with customers to define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, milestones, risks and metrics 
• Developing customer relationships and credibility by building trust and ensuring the customer’s needs are met
• Negotiate and execute renewal contracts to maintain and or grow recurring revenue
• Discover and identify upsell/cross-sell opportunities to maximize customer growth
• Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate
• Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentra
• Conducting regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCentral investment

Desired Qualifications:

• 1-2 years of Renewals, Sales, Account Management or Customer Success, preferably in a SaaS organization
• Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Experience handling large volume and high pace environment
• Strong customer relationships and serve in the role of RingCentral trusted partner
• Approaches work with empathy and a creative, problem-solving mentality
• Self-motivated, proactive, energetic teammate
• Takes an active interest in increasing customer happiness and deepening customer relationships
• Outstanding time and process management skills, ensuring nothing slips through the cracks
• Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape
• Bachelor's degree or equivalent military and/or work experience

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance 
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral’s Global Service and Support team leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: W