LN Concerts, Special Events Logistics Manager - Fillmore New Orleans

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB:

Responsible for the coordination and execution of all events contracted by the Sales Department.

WHAT THIS ROLE WILL DO

Essential Functions of the position include:

I.    Essential Functions   

• Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up)
• Assists with Production department all aspects needed for an event
• Liaison between client and House of Blues Team Members throughout Event.
• Executes admission tickets and retail requests for Special Events
• Verbally communicate in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, as well as the guest host to ensure timely execution of events, quality of service and adherence to all applicable federal, state and local safety & health regulations and HOB standards.
• Must maintain a neat, clean and well-groomed appearance (specific HOB standard)
• Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
• Assures seamless transition for Client from Sales Department to Operations Manager during Event
• Handle all aspects of the Special Event once the special event order (SEO) has been distributed
• Maintain files in proper order after the special event order has been distributed.
• Client interaction; conducts site inspections and walk through with clients as requested by SM / DOS
• Assist Sales Manager(s) as requested with special needs by the client
• Conduct meetings such as the SEO Meeting and Production Meeting
• Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue.

II. Accounting Functions

• Verify Deposit / Payments tracking schedules with Sales Manager
• Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts
• Responsible for proper settlement or payment on night of event with client and entering billing information into Micros system to generate a final guest check
• Manage staff hours to ensure we are not exceeding our budget

III.  Staff Functions

• Train all staff with regards to the proper techniques and etiquette for service
• Assist the staff and captains with the execution of events according to the event order and HOB standards
• Produce weekly banquet summary for all events – includes number of team members and their time to be scheduled and verify staffing was handled by Operations Managers.
• Oversee attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service durin