IT Site Technician / Client Services

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Position Summary
The IT Site Technician serves as the primary IT resource for the TTM sites, providing strategic technical support, operational coordination, and compliance oversight for all site-level IT activities. This role acts as a critical liaison between the site and enterprise IT, ensuring technology solutions meet local business needs while maintaining adherence to corporate IT standards, regulatory compliance requirements (NIST 800-171/800-53, ITAR, SOX), and cybersecurity frameworks. The ideal candidate will combine strong technical expertise with excellent communication skills, business acumen, and the ability to navigate complex compliance requirements in a manufacturing and defense environment.
 

Key Responsibilities
Site IT Operations & Support (50%)
Operational Excellence: - Support day-to-day IT operations and activities at the Syracuse site, ensuring system stability, service availability, and user satisfaction - Provide Level 1 and Level 2 technical support for end-user workstation problems, software applications, and IT systems - Identify, evaluate, troubleshoot, and resolve technical issues affecting site operations and productiv-ity - Perform system maintenance, updates, and preventive maintenance activities - Monitor IT infrastructure and services to proactively identify and address potential issues - Support after-hours and emergency IT needs as required
 

End-User Support: - Respond to Help Desk calls and service requests from site user base - Resolve Level 1 end-user problems including hardware, software, network, and application issues - Support and train end-users on a wide range of software applications and IT systems - Provide technical guidance and assistance to business users at all levels - Document support activities and solutions in ticketing system - Escalate complex issues to enterprise IT teams or specialized resources as appropriate

Enterprise Systems Support: - Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site - Support deployment of enterprise applications, system upgrades, and technology refresh initiatives - Coordinate site-level aspects of enterprise IT projects and implementations - Ensure local IT systems integrate properly with enterprise infrastructure - Support migration activities and technology transitions
 

Technical Expertise: - Strong knowledge of current desktop and laptop operating systems (Windows 10/11, macOS) and hardware - Skilled in network and printing troubleshooting and problem resolution - Ability to quickly learn and adapt to new technologies, processes, and business requirements - Read, understand, and apply complex technical information and documentation - Coordinate third-party vendor interactions for warranty service repair and maintenance

Enterprise IT Liaison & Coordination (10%)
Business-IT Partnership: - Act as primary liaison between Syracuse site and centralized enterprise IT organizations - Communicate local site needs, requirements, and priorities to enterprise IT leadership - Translate enterprise IT initiatives and standards into site-level implementation plans
- Facilitate collaboration between site business users and IT service delivery teams - Represent site interests in enterprise IT planning and decision-making processes
 

Stakeholder Management: - Partner with site business leaders to understand technology needs and operational challenges - Work with IT partners across the organization to recommend solutions that improve site efficiency and effectiveness - Build and maintain strong relationships with local management, business users, and IT stakeholders - Serve as trusted advisor on IT matters for site leadership - Communicate IT changes, updates, and initiatives to site user community
 

IT Compliance & Security (10%)
Regulatory Compliance: - Support IT compliance activities including audits, risk assessments, user access reviews, and security controls - Ensure adherence to regulatory and industry standards including: - NIST 800-171 (Controlled Unclassified Infor