Supv, Logistics

POSITION SUMMARY

The Logistics Supervisor will support operational activities related to the inbound and outbound transport of biological specimens and collection kit manufactured products. Responsibilities will include tracking specimens from the point of pickup through delivery.  Employees will act as a liaison between the Customer and both external and internal partners.  Job assignments should be managed without immediate supervision and evaluated based on performance.  Individuals must be able to perform each essential core function as well as monitor and maintain the department service levels. All work is subject to additional requests as assigned by the Department Manager.

Coordinates and consolidates domestic and international systems to support shipments. Ensures lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

PRIMARY RESPONSIBILITIES

• Manage and maintain department payroll and timecard
• Responsible for annual performance evaluations and discipline
• Responsible to maintain metrics, scorecard, and department relevant KPI’s
• Performing administrative tasks such as employee onboarding, training & development, scheduling meetings, and proper allocation of human resources, etc.
• Provide Leadership, inspiration, mentorship, guidance, and career development to group of operations associates focused on day-to-day operations. 
• Support outside departments, including the lab and maintenance.
• Assist in managing data and analytical reporting requirement when needed.
• Managing budgets and preparing financial reports for senior management
• Responsible for developing, implementing, and maintaining individual goals and performance measures
• Preparing and maintaining operations documents and reports
• Schedule and attend intra-department, inter departments, vendors & partners meeting to discuss and evaluate metrics, operational activities, and bottlenecks regarding KPI’s and related performance
• Coordinate, monitor and troubleshoot pickup requests with FedEx, DHL, or Courier for Customer or internal Sales
• Develop and maintain training materials, tools, SOPs for smooth and efficient workflow
• Assisting with training and knowledge transfer to new employees
• Assisting with Project Management by creating assignments, tracking progress, and resolving issues.
• Preparing and maintain operations documents and reports
• Coordinate, monitor and troubleshoot pickup requests with FedEx, DHL, or Courier for Customer or internal Sales
• Efficiently and effectively track inbound samples and outbound shipments including proactive troubleshooting and intervention
• Demonstrate continuous effort to improve day to day logistics, streamline workflows and work diligently to provide quality support and build strong vendor relations
• Familiarity with standard concepts, practices, and procedures related to logistics
• Monitor and trend courier/vendor performance and provide feedback and solutions for improvement
• Identify process improvement opportunities and recommend solutions
• Execute service strategies and programs for problem resolution
• Manage to service levels that meet customer and operational needs while achieving department goals and objectives
• Collects and trends departmental data and develops proactive actions for related improvement
• Send daily reports of transit transactions
• Looks for efficiency and utilizes data to recommend system enhancements, process improvements and potential solutions for company operations.
• Develops and executes business improvement projects to reduce freight cost and improve transportation functions.
• Primary point of contact for all logistics related issues for internal and external customers
• Managing internal and external stakeholder relations.
• Identify and provide training needs related to quality, new technologies and application tools for new team member development.

QUALIFICATIONS

• Requires a college degree in business management, Supply Chain & Logistics or related area
• Proficient in Microsoft Office products
• 5-8 years of work experience in Logistics or Supply Chain
• Leadership skills preferably proven with firsthand experience in leading a team and/or delivering projects.
• High level of work organization and time management skills.
• In office job with no remote feature.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of FedEx, DHL, and UPS network and shipping services
• International logistics experience preferred Ability to develop a strong understanding of our products and services to effectively handle inbound and outbound calls
• Profici