Front Desk Agent

Location: Springdale, Utah

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada.  Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Position: Front Desk Agent

Location: Zion Lodge, Springdale, UT

Job Status: Full Time Year Round

Start Date: April 15, 2025

What’s in it for you? 

• Proposed hiring rate of $17.20/hour, actual pay will be adjusted based on experience 

• Onsite employee housing and employee meals at $12.50 per day 

• Free onsite laundry facility, free shuttle service, WiFi, and employee gym 

• Discounts on food, retail, and gear 

• Complimentary access to most POWDR-owned resorts 

• Generous benefit package for full-time employees 

• Career development and growth opportunities available here and at our facilities across POWDR 

• A connection with people who share the same passions and embrace each other’s unique and individual styes 

Job Summary:  

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will manage reservations, assist guests with their needs, and contribute to the overall operations of the front desk. 

Essential Duties and Responsibilities: 

• Greet guests upon arrival and assist with the check-in process, ensuring a smooth and efficient experience. 

• Handle guest check-outs, process payments, and provide accurate billing information. 

• Manage reservations through the hotel management system, ensuring accuracy and availability. 

• Handle phone inquiries and assist guests with booking reservations, providing information about rates, availability, and lodge amenities. 

• Provide exceptional customer service by addressing guest inquiries, concerns, and special requests in a friendly and professional manner. 

• Offer local information, recommend activities, and assist guests with planning their stay. 

• Maintain effective communication with housekeeping and maintenance teams to ensure room readiness and addr