Computer Support Student Technology Assistant (Open to Work Study and Non-Work Study)

Job Posting Title:

Computer Support Student Technology Assistant (Open to Work Study and Non-Work Study)

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Hiring Department:

College of Liberal Arts

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

15

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Dec 31, 2025

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Join Liberal Arts Instructional Technology Services (https://liberalarts.utexas.edu/laits/), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin. 

   

UT Learn and LinkedIn Learning are free professional development programs offered to student employees, as well as the SEED Programs under the Student Employment Office: 

https://hr.utexas.edu/learning-development 

https://www.linkedin.com/learning/?u=36306084 

https://hr.utexas.edu/student/SEED 

https://hr.utexas.edu/student/SEED/seed-workshops  

 

For more information about the College of Liberal Arts, please visit: https://liberalarts.utexas.edu/.   

Purpose

As a LAITS Desktop Support Student Technician Assistant (STA) you will have the opportunity to assist professors all over campus in using their technology. As a Desktop Support STA, you will provide technical assistance on both Mac OS and Windows devices at our walk-up service desks and handle support via phone and online chat. STAs will work collaboratively with other students and full-time technicians to learn on how to provide technical assistance to faculty and staff. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude. 

Work-Study Job Information 

• Supervisor: Amber Franks and Luis Balleza

• Physical address and building location of where the work will be performed: Mezes Hall,154 W 21st St #2.302, Austin, TX 78712 

Responsibilities

• Provide technical support to faculty and staff customers deskside and from the service desk window or via phone/online chat.

• Maintain and update customer support interactions and resolutions using established ticketing system and defined procedures.

• Assist with special projects related to technical support or operations as needed.

• Transport various equipment across campus.

Required Qualifications

• Current undergraduate or graduate student in good academic standing.

• Strong attention to detail and organization skills.

• Demonstrate basic proficiency with both Mac and PC operating systems.

• Strong written and verbal communication skills.

• Punctual and dependable.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Prior experience with customer service and/or technical troubleshooting.

• Prior experience with assisting customer via phone or chat.

• Familiarity with computer hardware troubleshooting.

• Morning