Sr. Director, Global Facilities Management

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking an experienced Global Facilities Management Leader to oversee our worldwide facilities operations. The ideal candidate will drive standardization of services across our global footprint, lead and develop internal facilities teams, improve vendor performance management for existing integrated facility management (IFM) contracts, and develop comprehensive preventative maintenance programs for both owned and leased properties. This role is critical to insuring operational excellence, cost efficiency, and workplace standards consistency across offices. The position will leverage data analytics to drive strategic decision-making and position our organization as an industry leader in innovative facilities management.

The Global Facilities Management Lead is responsible for setting global standards for day to day facility operations, services, and maintenance activities globally. The position ensures assets are operated and maintained in a cost effective manner while providing a safe, clean, and comfortable work environment delivering exceptional workplace experience.

Essential Functions

Strategic Leadership

• Transform the organization into a leading industry model for facilities management excellence
• Develop and implement global facilities management standards, policies, and procedures to ensure consistency across all locations
• Create a strategic roadmap for facilities operations that aligns with organizational goals and objectives
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness
• Establish and monitor key performance indicators KPIs for global facilities operations
• Lead global compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities

Technology & Innovation

• Champion the adoption of advanced technologies—including AI, machine learning, and smart systems—to optimize facility operations, elevate workplace experience, and support sustainability goals
• Embed smart building technologies, IoT sensors, and automation systems throughout physical spaces
• Develop a technology roadmap that aligns with the organization's digital transformation strategy
• Evaluate and deploy emerging technologies that drive energy efficiency, enable real-time space analytics, and enhance occupant well-being through intelligent environmental controls
• Design and implement a global utility strategy focused on sustainability, including optimizing energy procurement, reducing carbon footprint, and advancing renewable energy initiatives across the portfolio
• Integrate AI-driven solutions into facilities operations to enhance predictive maintenance and automate service workflows
• Expand and manage an EV charging infrastructure strategy that supports sustainable transportation, integrates with smart energy systems, and aligns with corporate ESG goals
• Accountable for the accuracy and timely updates to all systems data utilized for the process, procedures and metrics supporting FM

Financial Management

• Assist in the development and implementation of the annual management plan, and achieve key objectives and performance indicators identified in collaboration with Global and Regional Real Estate Leaders
• Provide monthly, quarterly and annual facility operating budget reporting, tracking variances and ensuring smooth recovery process within established targets
• Achieve cost savings through maximizing utilization of suppliers and preferred vendors and contractors, and by identifying additional efficiency opportunities, consistent with organizational goals and objectives
• Lead the development of the portfolio’s facility’s annual capital plan including infrastructure upgrades and building modifications to ensure the portfolio’s future capabilities are maintained
• Coordinate discussions with suppliers regarding goal setting, performance criteria, and performance review

Maintenance Program Management

• Lead the d