Facilities Maintenance Technician II- Northern MA/NH

Position Summary

Areas of Focus: Northern MA and NH

The Facilities Technician performs a variety of maintenance and repair tasks to ensure facilities are safe, functional, and compliant with safety regulations. This role supports a portfolio of 20–30 locations, providing hands-on service for day-to-day upkeep and collaborating with Facilities Managers to address operational needs.

Core Responsibilities

Maintenance and Repairs

• Responsible for the day-to-day maintenance of 20–30 buildings in a defined area through regular visits to each location no less than once per month.
• Diagnose, troubleshoot, and perform routine maintenance tasks on HVAC systems, plumbing, electrical systems, and other equipment in collaboration with Facilities Manager.
• Make necessary repairs, including plumbing fixes, electrical repairs, minor carpentry work, painting, picture and board hanging, etc.
• Conduct preventative maintenance (non-HVAC) to ensure facilities and equipment are in good working order.

Inspections and Compliance

• Conduct regular inspections of facilities and equipment to identify potential problems.
• Ensure compliance with safety regulations, building codes, and other relevant standards.
• Maintain accurate records of inspections, maintenance, and repairs.

Cleaning and General Maintenance

• Responsible for ensuring cleaning tasks, such as mopping, vacuuming, and dusting are performed to contracted standards, and performing such tasks when needed.
• Responsible for ensuring roads and grounds at each facility are free of trash and other refuse.

Customer Service

• Respond to maintenance requests promptly and efficiently.
• Communicate effectively with facilities managers, branch staff, employees, and other stakeholders.
• Other duties as assigned.

Skills and Qualifications

Technical Skills

• Ability to troubleshoot and perform basic maintenance on equipment and systems, such as changing belts and filters on HVAC.
• Familiarity with hand and power tools.

Soft Skills

• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Attention to detail and organizational skills.
• Willing and able to physically respond to after-hours on-call issues, in rotation with peers.

Physical Requirements

• Ability to lift and carry heavy objects more than 50 pounds.
• Ability to work in various environments, including heights and outdoors.
• Ability to climb ladders and stairs.

Education and Experience

• High school diploma or equivalent.
• 5+ years of experience in facilities maintenance within a multi-building portfolio. 
• Some vocational training or experience in a related field is required.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an equal opportunity employer.  All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.