Patient Services Coordinator

Join our dynamic team in digital health and help us scale our growing business. We are currently seeking Patient Services Coordinators. This is a fixed term contract for 6 months.

Why oviva?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions. Why? Because everyone deserves their healthiest self. By blending behavioral change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes. Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland, Germany, and France. You will be joining an organization that has treated almost 1 million to date and is continuing to scale up.

The role:

We are recruiting Patient Services Coordinators to join our Patient Services Team. 

• You will be a member of our Patient Services Team, delivering an excellent experience to our patients, being their first point of contact through their enrolment journey

• You will engage with patients via various channels (e.g. phone and emails), ensuring appropriate documentation of patient contacts in our internal secure systems

• You will develop a deep knowledge of the Oviva UK programmes and be able to work cross-programme to support business needs

• You will have the opportunity to feedback ideas and process improvements to support driving efficiencies within the team

• You will work to meet Oviva internal and external contractual key performance indicators (KPIs) which will include patient experience and utilisation metrics

Key responsibilities:

• Handling of sensitive data, approaching with great attention to detail

• Making initial patient calls to introduce programme, explain benefits and patient pathway

• Following the Safeguarding policy and protocol and Incident policy at all times.

• Using motivational interviewing

• Diary management of patient appointments

• Following correct internal Information Governance procedures to ensure security of patient data

• Accurately inputting data into our CRM system

• Working alongside the operations team to achieve contract KPIs and utilisation targets

• Evening and weekend work when required, to suit the needs of the business
  

Requirements

What we are looking for you to bring:

Essential:

• Call centre experience

• Customer service experience

• Energetic and proactive, with an ability to work independently as well as part of a team

• Excellent communication skills

• Highly organised with a keen attention to detail

• Confident using technology with proven experience with Microsoft Office systems

• Strong ability to handle sensitive data and a great attention to detail

• Passion for providing digital treatment & support

Desirable:

• Language skills highly desirable

• Experience of managing a large patient caseload

• Experience of managing safeguarding scenarios

What we offer:

• You will have the opportunity to develop and attend clinical supervision sessions and training sessions in order to upskill and develop whilst in role.

• Personal learning & training leave allowance to support your developmen