Platform Human Resource Manager- San Antonio International Airport

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Paradies Lagardère is an award-winning and innovative Airport Concessionaire, committed to delivering first-class experiences for both guests and associates. We are seeking a proactive and people-driven Platform Human Resource Manager (PHRM) to support our Retail and Dining Divisions at one of our airport locations. This is the perfect role for a hands-on HR leader who thrives in a dynamic, fast-paced environment and is passionate about talent development, compliance, and associate engagement.

Why Join Us?

• Career Growth & HR Leadership Opportunities – Build your career with a national brand recognized for innovation and excellence.

• Fast-Paced, Purpose-Driven Work – Be a change-maker where every day brings new opportunities to lead.

• Comprehensive Benefits Package – Medical, Dental, Vision & more.

• Company-Paid Time Off & Holiday Premium Pay – Because balance matters.

• 401K Program – Invest in your future.

• Training & Development – Expand your HR expertise with hands-on learning.

• Associate Recognition Programs – We celebrate you and your impact.

• Dining & Merchandise Discounts – Enjoy perks across our locations.

• Transportation & Parking Assistance – We support your commute.

About the Role:

As the Platform Human Resource Manager, you will lead HR functions across our Dining and Retail operations within a single airport platform. You will serve as a trusted partner to our Flagship General Managers and associates, overseeing recruitment, onboarding, compliance, investigations, training, and engagement initiatives. This position plays a key role in shaping our workplace culture and ensuring operational HR excellence.

Key Responsibilities:

• Recruitment & Talent Development – Source, screen, and support onboarding to build strong teams across both divisions.

• Employee Relations & Investigations – Handle concerns with professionalism, confidentiality, and fairness.

• Compliance & Training – Ensure adherence to all company policies and legal requirements; monitor timely completion of training.

• Engagement & Culture – Champion associate engagement efforts and recognize team successes.

• Policy Execution & HR Guidance – Educate and support managers on HR policies, processes, and best practices.

• Payroll & Personnel Administration – Support accurate and timely HR transactions and recordkeeping.

• Safety & Risk Management – Promote safe work environments and assist with incident reporting.

• Partnership – Collaborate with your Regional HR Manager and location leadership to drive results and maintain compliance.

What We’re Looking For:

• 3–5 years of experience in Human Resources, preferably in food & beverage or retail

• Bachelor’s degree in Human Resources or equivalent combination of education and experience

• 2+ years of supervisory or managerial experience

• Working knowledge of employment laws (EEO, FMLA, ADA, etc.)

• Availability for a flexible schedule including some nights, weekends, and holidays

• Strong HR experience with a passion for associate development and operations partnership

• Exceptional communication and problem-solving skills

• Proficiency in investigations, documentation, and HR systems

• Ability to thrive in a fast-paced, customer-facing environment

• Professionalism, adaptability, and a solutions-oriented mindset

• Bilingual (Spanish) is a plus!

Typical Knowledge and Skills:

• Strong working knowledge of employment law (Wage and Hour, FLSA, ADA, FMLA, EEOC, etc.)

• Understanding of local, state, and federal labor regulations

• Ability to communicate clearly and effectively at all levels of the organization

• Excellent organizational skills with strong attention to detail, especially in investigations and documentation

• High-level conflict management skills with a commitment to discretion and confidentiality

• Effectiv