Learning Experience Leader - Miami

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description : 

The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

Responsibilities include but are not limited to: 

• Maintain Training Schedule for U.S. Sites: This is to be worked on daily to ensure transparency with other departments

• Update all Spreadsheets for rosters for the Team: This is to be worked on daily, as employees are added or deleted.

• Create Seats for New Training Staff: This includes updated job descriptions, duties, and pay ranges

• Interview for New Training Staff: This should include interview questions regarding skillset and culture

• Onboard Training Staff: Complete overview of TaskUs culture and Job Expectations                     

• Set Job Expectations with Training Staff: This includes all policies and procedures for training staff

• Grade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measured

• Develop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certs

• Observe Training Staff during training classes: To maintain excellence in their performance, observations will be conducted

• Provide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praise

• Provide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterly

• Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function

• Document information on each Training Staff Member: Maintain electronic records to each trainer

• Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department

• Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience

• Develop training courses to further educate current employees: To further educate our employees for possible higher positions

• Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production

Qualifications

• Five years of training experience

• Two years of management experience

• Two years of BPO Experience

• Strong written