GCS Mol Labs Senior Specialist - Engineer

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

GCS Mol Labs Senior Specialist - Engineer

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. 

The Opportunity:

As a member of Global Customer Support, supports on-market products, performs advanced second-level troubleshooting, and provides guidance to junior members of the team on troubleshooting techniques and second-level inquiries. Works consistently with cross-functional teams. Leads team members and participates in and/or leads design reviews, and provides direction to junior members of the team on all elements of the project Charter in establishing service requirements on development projects. Creates and updates documentation and curriculum, and conducts training for internal personnel.

The GCS Mol Labs Senior Specialist - Engineer is the third in the series of four jobs. The employee is involved in defining the work scope and works autonomously with little to no supervisor direction. Serves as a technical expert on product(s) and works on complex projects requiring broad knowledge of products and systems.

Key Responsibilities:

• Provides on-market support by independently addressing complex Level 2 submissions, applying advanced knowledge of hardware repair and networking principles.

• Updates service manuals, obsoletes outdated documentation, and ensures all published materials are current and accurate.

• Leads design review teams, providing service perspectives and approving design change content while creating necessary deliverables.

• Develops and revises training curricula, delivers training to various groups, and conducts audits to ensure training quality. Responsible for certifying trainers.

• Creates service requirements for development projects, advocates for functional goals, and collaborates with teams to solve complex problems.

• Produces service documentation for internal and external training before Launch Decision and for existing products as needed.

• Utilizes project management fundamentals to ensure timely and quality completion of projects, while representing GCS in relevant meetings and fulfilling additional duties as assigned.

Who you are:

• Bachelor’s degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience

• 4 years of progressive experience, with 3 years of specific experience with industry or diagnostics

Preferred Qualifications:

• 5 years of relevant technical support experience in customer-facing roles, including troubleshooting, training, and working with electromechanical devices.

• Practical experience with Linux commands and navigating log files using the command line interface (CLI).

• Ability to read and understand electrical, mechanical, and assembly drawings, schematics, and service manuals, as well as technical notifications and communications.

• Proficient in using test equipment such as digital multimeters and calibrated gauges, along with hand tools like screwdrivers and wrenches.

• Experience with sequencing instruments and NGS technologies, demonstrating knowledge of sample preparation workflows and Molecular Biology/Biochemistry concepts.

• Strong communication, organizational, and logical thinking skills, with the ability to work independently and interact effectively with cross-functional teams while embodying Roche’s cultural beliefs.

Travel and Location Requirements:

• Location: The employee will be located in Santa Clara, CA (with up to 2 days per week in Pleasanton, CA) or  Rotkreuz, CH.

• Travel time: 25% both domestic and international, required.

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of Santa Clara, CA is $90,900-$168,00. Actual pay will be dete