Housekeeping | Public Areas Attendant

Responsibilities

• Cleaning and servicing of Resort and Retreat common areas, according to Sensei’s established standards of procedures; common areas include, but are not limited to, restrooms, experience specialist desk, lobby, heart of house spaces, offices. 
• Cleaning and straightening of guest corridors and common areas 
• Dusting and vacuuming of corridors; emptying trash, and cleaning of waste receptacles  
• Reporting all lost and found items to security or supervisors, with proper logging of when and where the item was found 
• Delivering guest request items 
• May include cleaning of kitchen area, refrigerators, coffee maker, cups, glassware, silverware, etc 
• Referencing and maintaining digital shift logs of all spaces serviced; Reporting any unusual circumstances to supervisors. 
• Polishing and cleaning of furniture and fixtures, including elevators and staircases. 
• Cleaning of rugs, carpets, walls, and upholstered furniture. 
• Reporting any faulty equipment, supply needs, maintenance needs, safety hazards and other concerns immediately to your supervisor. 
• Being courteous and helpful to resort guests, including reporting any guest requests or preferences to supervisor. 
• Completing assigned tasks as outlined by supervisors, and in a timely manner 
• Organizing and cleaning of workstation and cart; replenishing supplies and equipment as needed before, during, and at the end of the shift 
• Ensuring the confidentiality and security of all guests 
• Perform all job duties In a safe manner and abide by all safety policies and procedures 
• Adhere to all company and departmental guidelines 
• Perform other tasks as requested by supervisor 
• Demonstrate warmth and sincerity in all interactions 
• Maintain a professional and welcoming demeanor in both verbal and nonverbal communication 
• Take ownership of all guest requests and be proactive in ensuring resolution as needed 
• Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed 
• Uphold Sensei values in daily practices 
• Successfully complete all training and certifications needed for the position 
• Ensure the confidentiality and security of all guests 
• Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor 
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
• Teamwork - Develop and promote teamwork and cooperation among co-workers 
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.  
• Other duties as assigned 

Requirements

• Previous experience in hotel housekeeping preferred 
• Previous hotel experience preferred 
• Must be 18 years or older 
• Must be able to multi-task in a calm manner and on a timely basis, with attention