Senior Manager, Technical Delivery

The Senior Manager, Technical Delivery, will be responsible for overseeing the end-to-end technical delivery of cloud-based software solutions to our clients. This leadership role requires a strong technical background in SaaS environments, cloud technologies, and project management. You will be leading a team of engineers and consultants and collaborating with cross-functional teams, ensuring the timely and high-quality delivery of software products while maintaining a client-centric focus.

This is an excellent opportunity for a seasoned professional looking to make an impact in a fast-paced, dynamic, and growth-oriented company.

What you will do:

• Lead a technical delivery organization comprised of both integration and data migration teams, managing the managers of these teams and having ultimate accountability for the success of these teams.

• Leadership of all resources in the global technical organization, including integration engineers, data engineers, and technical consultants, providing guidance, mentorship, and career development and fostering a collaborative, high-performance culture where team members are motivated, aligned, and empowered to succeed.

• Manage resource allocation and staffing, ensuring the right skills are applied to the right client engagements.

• Provide leadership during client project escalations, ensuring issues are addressed swiftly and effectively.

• Oversee the end-to-end technical delivery of client projects, from scoping and design to implementation and post-launch support, ensuring that all technical deliverables meet the highest standards of quality and align with client expectations.

• Collaborate closely with broader services team leadership, project managers, product managers, and client success teams to ensure timely delivery and seamless integration with client systems.

• Provide hands-on technical leadership when needed, such as troubleshooting complex issues, guiding technical teams through challenging problems, or reviewing code and configurations.

• Continuously evaluate and improve technical delivery processes, identifying opportunities to enhance efficiency, reduce risks, and improve overall quality of service.

• Establish and maintain technical delivery frameworks and methodologies to ensure a consistent and predictable approach to client implementations.

• Stay current on emerging SaaS trends, tools, and technologies to incorporate new techniques and solutions into technical client delivery.

• Communicate regularly with internal and external stakeholders, providing project updates, risk assessments, and success metrics.

What you will need:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.

• 8+ years of experience in SaaS professional services, with at least 5 years in a managerial or leadership role overseeing technical delivery.

• Strong experience with cloud-based solutions, integrations, and technical delivery in a professional services capacity.

• Proven experience managing and delivering complex cloud-based software projects.

• Strong background in cloud technologies (e.g., AWS, Azure, Dell Boomi, Google Cloud), software architecture, and SaaS delivery models.

• Exceptional leadership skills with the ability to inspire and guide cross-functional teams.

• Excellent problem-solving abilities and a proactive approach to risk management.

• Strong communication skills, with the ability to present complex technical concepts to both technical and non-technical stakeholders.

• Ability to manage stakeholder expectations and balance competing priorities effectively.

• Unwavering commitment to client quality and successful client engagements.

What you will gain at Intapp:

Our culture at Intapp emphasizes accountability, responsibility, and growth.  We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:

• Competitive base salary plus variable compensation and equity

• Generous paid parental leave, including adoptive leave

• Traditional comprehensive benefits, plus:

  • Generous Paid Time Off

  • Tuition reimbursement plan

  • Family Formation benefit offered by Carrot

  • Wellness programs and benefits provided by Modern Health

  • Paid volunteer time off and donation matching for t