Disability Case Manager - Virtual

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with Purpose – be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.

About the Role
As the STD Claims Case Manager II, you will administer and manage Group STD claims. You will work collaboratively to meet service deliverables and maintain exceptional customer service. You will work in a team-oriented culture that requires effective claim management skills to achieve positive results.

Note: This role is only open to current LOA Case Managers.

Responsibilities

• Using efficient and effective means of outreach to obtain and/or dispense information to and from relevant parties
• Communicating claim status and decisions via telephone and in writing
• Initiating communications to obtain information, make assessment, and initial claim decision
• Prioritizing and review new claims to adhere to established departmental turn around times
• Meeting productivity requirements as established by department for handling “fast track” disability claims with limited durations
• Investigating and analyzing claim information to determine coverage and benefit eligibility.
• Reviewing financial records to determine insured earnings and payable benefits according to plan provisions
• Following claim management procedures and identifying potential return to work, job accommodation opportunities when applicable.
• Utilizing claim management resources with a goal of returning claimant to active work status
• Partnering with Short Term Disability Case Manager III for ongoing claim management

Requirements

• Possess outstanding customer service skills
• Have excellent analytical skills, problem solving, and communication skills
• Exhibit solid math aptitude and PC skills
• Able to multitask and meet turnaround times
• Able to clearly communicate claim decisions and contract language verbally and in written correspondence
• Able to multi-task, balance goals and priorities a must
• Able to work independently and within a highly collaborative team environment
• Able to adapt to change
• Have a minimum 2 years of disability claim management experience or other previous Group insurance experience

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse tea