Senior Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

Global Cloud Services PgM Team

The Global Cloud Services PgM Team serves the program delivery needs of the engineering and operations orgs within the larger Global Cloud Services organization.  The program portfolio includes a broad set of initiatives from cross-functional service delivery, cloud infrastructure lifecycle and delivery, operationalization, process improvement, and portfolio management.  Our program managers work closely with team and org leadership to surface data, extract technical decisions and drive execution of programs.

Team-based Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are team advocates who are responsible for driving the successful execution and delivery of holistic programs and processes to enable efficient delivery of technical solutions. Team-based Technical Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the team processes.

What you get to do in this role:

• Work directly with our global cloud operations leadership and team members to develop a program portfolio and deliver on key initiatives for the operations org.
• Operate with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within the team and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.
• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders.

Qualifications

Preferred Qualifications:

• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances
• Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond.
• Educates cross-functional peers about their discipline and advocates for its value
• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice
• Ability to influence without authority, utilizing technical know-how and experience with industry best practices
• Experience working on and managing large projects or programs with cross-functional and tactical teams
• Deliver solutions and strategies while mitigating or removing obstacles
• Experience utilizing software to keep projects organized, track metrics, and report on progress
• Six Sigma, PMP, Ag