Leader, Technical Marketing Engineering

Who We Are 

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. 

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. 

About The Role 

ThousandEyes is seeking a Technical Marketing Engineering Leader to manage a high-performing team of solutions architects in developing and communicating best-practice technical solutions for a broad range of customer challenges. This role combines technical expertise with people management to ensure the successful go-to-market execution and adoption of ThousandEyes products. You will serve as a subject matter expert, actively developing technical solutions material, while driving execution across your team. 

What You’ll Do 

• Lead, mentor, and develop a team of Product Solutions Architects, setting clear objectives, prioritizing workloads, and allocating resources to meet business goals. 

• Develop and oversee the creation of reference architectures, guides, labs, and demos for ThousandEyes solutions and products. 

• Ensure the delivery of high-quality technical solutions training for internal and external stakeholders. 

• Collaborate closely with sales, product, and marketing teams to support go-to-market and adoption activities. 

• Oversee new product and feature introduction activities, such as technical training and creation of technical decision-maker presentations. 

• Engage directly with customers to gain in-depth understanding of their business processes and product needs, validate solutions, and develop product champions. 

• Support field and marketing events, including conferences and customer meetings; some travel required for you and your team. 

• Promote ThousandEyes' culture of collaboration, innovation, and technical excellence. 

 

Qualifications 

• Proven experience managing and developing technical teams, ideally in technical marketing or solutions architecture. 

• Strong networking domain expertise and experience, ideally in SD-WAN and/or network performance management technologies (e.g., SNMP, flow) 

• Extensive customer and field experience, ideally covering both enterprises and service providers (10+ years in a TME, Sales Engineering, or other similar customer-facing role). 

• Demonstrated success in building demos and creating technical content, such as best practice guides and reference architectures. 

• Excellent verbal and written communication skills, with a willingness to present and defend ideas and coach others to do the same. 

• Strong organizational and prioritization skills, with experience managing multiple projects and deadlines. 

• Bachelor’s degree, preferably in computer science or engineering. 

• Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation. 

• Knowledge of Python or other programming languages is a plus. 

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, inn