Category Services Manager

Company Description

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

We’re seeking a strategic and driven Category Manager, Services to join our Strategic Sourcing team. This role will shape the way we partner, negotiate, and deliver value across the enterprise. You’ll lead cross-functional initiatives, negotiate supplier agreements, and align sourcing strategies with the company’s operational goals.

Essential Duties and Responsibilities:

• Develop and execute end-to-end sourcing strategies for complex projects across Technology, Facilities, Professional Business, and Contract Labor services.
• Lead a team of Sourcing Specialists.
• Analyze spend data to identify opportunities for cost reduction, value creation, and process efficiency.
• Collaborate with cross-functional stakeholders to align sourcing initiatives with business objectives.
• Lead supplier selection, negotiation, and contract development processes.
• Build and maintain strategic relationships with key suppliers to drive performance, innovation, and continuous improvement.
• Ensure compliance with contractual terms while monitoring supplier performance metrics.
• Provide expertise across multiple categories with strong knowledge of market trends, pricing structures, and supplier capabilities.
• Stay informed of market dynamics and propose innovative solutions to improve outcomes.
• Manage multiple high-complexity sourcing initiatives, ensuring timely delivery and quality results.
• Drive alignment across diverse teams and provide stakeholders with regular updates on project progress and results.
• Conduct detailed spend analysis, total cost of ownership modeling, and scenario planning.
• Leverage advanced analytical tools and methodologies to support decision-making and measure sourcing impact.

Qualifications

• 7+ years of strategic sourcing, category management, or procurement experience.
• Bachelor’s degree or higher.
• Strong negotiation skills with proven experience running end-to-end RFP/RFI processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills, with experience in multicultural environments and working with all organizational levels.
• Expertise in analysis, forecasting, problem solving, and quality improvement to drive strategies in dynamic markets.
• Skilled in negotiating contracts, pricing agreements, availability, service, and delivery schedules.
• Ability to make negotiation decisions in high-volatility situations using market insights.
• Experience analyzing and incorporating market data into sourcing strategies.
• Skilled at presenting strategies, plans, and cost impacts to senior leadership.
• Experience measuring and evaluating supplier performance within a Supplier Relationship Management program.
• Contributor to supply chain and procurement policy development.
• Proven track record of implementing and driving organizational change.
• Experience developing category strategies under the strategic sourcing process, including stakeholder management (with exposure to senior executives) and achieving value creation targets.
• Advanced knowledge of Microsoft Office (particularly Excel).
• Preferred: Experience with Oracle, CLM, and reverse auction software.

Supervisory Responsibilities

• Manage a team of 3–5 team members, including daily operations, performance management, hiring, issue resolution, and mentoring.

Physical Demands

• Occasionally lift/move up to 10 pounds; regularly stand, talk, and hear while performing duties.

Language Skills

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write detailed documents and communicate clearly and persuasively in English.

Mathematical & Reasoning Skills

• Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
• Apply common sense to execute instructions, analyze complex situations, identify trends, and evaluate multiple solutions independently.