Luxury Account Specialist - EAST

The RealReal is the world’s largest and most trusted resource for authenticated luxury resale, with more than 30 million members worldwide. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business– we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL, authentic selves to work each day. We’re hiring, and we’d love for you to join our team!

The Luxury Account Specialist (LAS) is a key inside sales position at The RealReal. As an LAS, you will drive repeat business by acquiring consigned items from our existing clients within an assigned West/Central territory. You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future. 

Eligible Locations: Eligible Locations: AL, CT, DC, FL, GA, IL, IN, KY, LA, MA, MD, ME, MI, MN, NC, NE, NH, NJ, NY, OH, OK, PA, RI, SC, TN, VA, WV

Compensation | Benefits | Perks

• Base Pay PLUS uncapped commission
• $1000/month commission (at target) - top performers at $1500+/month commission
• Annual Elite Club Trip for top performers
• Employee Stock Purchase Plan (purchase stock @ discounted rates)
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision
• Paid Parental Leave
• PTO starts accruing on first day of work
• An hour of paid sick leave for every 30 hours worked
• Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis.
• 9 Paid Holidays 

What You Get To Do Every Day

• Drive product acquisition from existing consignors and work to reactivate lapsed accounts
• Utilize Salesforce to track outreach and manage a  lead pipeline
• Leverage strong consignor relationships to gain referrals for new consignors
• Outreach to an assigned consignor base daily via phone and text (90-100 per day), while balancing inbound correspondence and email
• Provide an outstanding customer experience
• Set pricing expectations through deep knowledge of luxury product

What You Bring To The Role

• Motivated by a desire to win, and ability to self-generate opportunities
• Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
• Efficiency and strong organizational, time management and communication skills
• Ability to use technological tools with ease G-Suite, Email, Salesforce, CRM
• Ability to commit to 40 hours per week
• Professional appearance and demeanor
• 2 years+ of sales experience (preferably in a fast-paced, quota-carrying environment)

The expected hourly rate for this role is $23.00 - $24.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The commission target for “Repeat Business” Luxury Account Specialists is $1,000 a month. Commission target is split 65% for Points Quota and 35% for Shipped Units Quota. To be eligible for Units commission Shipped Units Quota attainment needs to be 85% or higher. To be eligible for Points commission Points Quota attainment needs to be 85% or higher. Once 110% attainment for Units Quota and Points Quota is achieved, accelerated upside is unlocked. For attainment between 110% and 150% there is an eligible commission accelerator of 2x for attainment between those percentages. For attainment over 150% the commission accelerator is 3x for attainment above 150%.

GHR7696 #LI-AS15 #LI-Remote

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—i