Customer Enginneer

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE:  Customer Engineer-North Carolina

Role Description:

As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world-class elevated level of customer satisfaction.  Acting as a first-line response to customers on-site in your assigned territory, you will communicate in an open, helpful, and engaging manner, with your focus being on finding the right solution with your customers.

You will connect with our customers to address questions and resolve various problems on-site (some uncommon), knowing when and who to turn to for support.  You will organize, triage customer issues, and identify problems before they start.  No matter the situation, your formal training (provided through NCR) will allow you to provide customers with what they need when needed.  Additionally, you will always be on the lookout for preventative measures you can take, escalate issues, and serve as an ambassador for the NCR brand.  You aim to keep our customers thoroughly assured and satisfied through your technical expertise and consistent and constant communication.

Job responsibilities include but are not necessarily limited to:

• Digital Field Service Technician, a dedicated technical liaison servicing the Chick-fil-A customer.
• Responding to customer installation, maintenance, and service calls promptly and effectively
• Servicing Kitchen Production Systems, including POS, receipt printers, customer payment terminals and back-office peripherals within an assigned territory
• Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support
• Utilizing your technical skills on products like peripherals, large system printers, enterprise level servers, communications equipment, networks, internet access points, etc.
• Performing maintenance repair and system overhauls (like modular swaps and unit replacements)
• Managing everything from network faults and traffic, to configuration, security, and remote system access
• Logging all customer calls and activity and tracking all expenses incurred in the delivery of services

Job requirements and basic qualifications:

• General knowledge of POS and familiarity with network/system management
• Familiarity with large servers, mainframe computers, and imaging software
• Basic PC skills, basic electronic skills, and some specific hardware and operating system familiarity
• One to three years of related experience in a technical setting is preferred
• Working knowledge of Microsoft Office Suite, Windows, etc.
• Local candidates strongly preferred (this position is not eligible for paid relocation and candidates must be available to begin work promptly in the assigned geographic territory)
• High School Diploma or GED (associate degree or higher preferred)
• Must be authori