Bilingual Resident Services Coordinator

About Jubilee Housing

The mission of Jubilee Housing is building diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan, Columbia Heights, and Mount Pleasant neighborhoods of Washington D.C. Jubilee operates more than a dozen properties totaling more than 500 homes and has an active development pipeline of several hundred new affordable housing units in progress, including a integration of a first in kind aquaponics farm. Jubilee also offers robust programming for residents and community members as they pursue life goals.

Jubilee Housing is an innovator in financing affordable housing and a responsible steward of the investments it receives. Jubilee produces Justice Housing® which is affordable to those with few financial assets, located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible and near services that support as they pursue educational and career attainment. Jubilee is seeking individuals who want to work with us to ensure Justice Housing becomes a reality for all who need it.

Position Description

Under direction of the Director of Resident Services, the Resident Services coordinator is responsible for planning, coordinating, facilitating and implementing individualized support, onsite programs, workshops and activities that serve a diverse community of residents that call Jubilee Housing home.  

Specific Duties

• Maintain regular contact with residents as assigned based on individual or household needs 

• Work with residents to set goals, develop plans, make referrals and needed connections to community providers and resources, along with follow-through to ensure successful connections. 

• Provide professional individual service coordination and crisis intervention for residents in need 

• Work collaboratively with onsite teams (such as Property Management and Youth Services) and onsite providers (such as Ounce of Care, Martha’s Table, Jubilee Jumpstart) in wraparound service delivery needs for residents 

• Maintain accurate, timely, and detailed documentation of work with residents as well as attendance at events  

• Provide support during drop-in, and walk-in hours offered to residents  

• Participate in outreach to residents with mailings, flyers, door to door, postings in all Jubilee buildings, etc. 

• Support resident engagement program planning and delivery 

• Lead group events and workshops for residents 

Desired Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field preferred, (at least 3 years of direct service coordinator experience in an affordable housing setting may substitute for education). 

• At least 1 year of Human Services related experience working with individuals directly in a community-based setting or organization required 

• Ability to work a flexible work schedule for events that may occur during evening or weekend hours, in order to enhance resident access to events.  Typical daily schedule will be 9am-5pm on weekdays 

• Bilingual Spanish – English required 

• Experience with resource navigation and individual service plans preferred 
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