Retail Development Manager, Onboarding Lead

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 250 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

As Retail Development Manager, you’ll be one of our super Development Team. Your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you’re working with.

What you’ll be doing

• Successfully onboarding and training venues together with Retail Associates, providing them with all the tools and information to start working as soon as possible.
• Driving and managing month-over-month sales growth of our current venues and improving venue performance by measuring critical KPIs, strong analysis and frequent quality and satisfaction checks.
• Working with the partner to improve overall conversion rates by sharing tools and best practices to help ensure the partner’s success.
• Getting feedback from our partners and translating it into product, marketing and operations improvement.
• Key communicator between our operations and Retail partners.
• Leading by example: You will have the responsibility of managing the team together with your Development Lead colleague. Being able to act as a sparring partner helping your colleagues to grow is a key ability. 
• Training: You enjoy learning and teaching others. This includes onboarding processes and mentoring the whole team whenever it’s needed.

Qualifications

Our humble expectations

• You have proven experience from previous account management, business development or similar role.
• You have experience in leading a team.
• You are a self-starter, reliable team player with the ability to deliver results on-time and successfully manage multiple projects simultaneously.
• You can formulate yourself very well, both verbally as well as in written form. That holds for Hungarian and English. 
• You are structured, detailed, and service-oriented.
• You have strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI.
• You have strong problem-solving skills with a bias for action and impact. 
• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome.
• Excellent interpersonal skills with the ability to adapt tone to suit the audience. 
• Experience in groceries and/or e-commerce is a plus.
• Fluent in Hungarian and English.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today.