Patient Registration Clerk

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Registration Clerk

                        

Location

Lodi

                    

Facility

Lodi Community Hospital

                     

Department

Patient Registration-Cleveland Clinic Akron General

                      

Job Code

AK0122

                     

Shift

Days

                       

Schedule

8:00am-4:30pm/10:00am-6:30pm

                       

Job Summary

                         

Job Details

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Join Cleveland Clinic’s Lodi Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class and caregivers are family. This community-based facility is a member of Akron General and has supported the communities in and around Medina County since 1920. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Registration Clerk, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to payment collection and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.      

A caregiver in this position works rotating day shifts from either 8:00AM – 4:30PM or 10:00AM – 6:30PM, with rotating weekend and holiday requirements. 

A caregiver who excels in this role will:  

• Register all incoming patients (inpatient and outpatient) and verify information, insurance coverage and eligibility, and Medicare medical necessity.  

• Obtain required paperwork, essential information for processing patients, and signatures on required forms while educating patients regarding compliance while obtaining signatures.  

• Receive, screen and provide directions to people coming into the hospital and report suspicious persons or activities.  

• Answer the telephone promptly and courteously, provide information and take messages. 

• Collect co-payments and conduct financial counseling for self-pay and underinsured patients while instructing them on financial assistance alternatives.   

• Educate patients on HIPAA regulations.  

• Receive and process information from floor personnel concerning transfer of in-house patients, provide floor personnel with information as requested, maintain a current list of patients by name and room number and correct changes. 

• Schedule appointments for specialty clinic and occupational health and pre-register scheduled radiology, respiratory therapy and surgery patients.