Senior Self Pay Operations Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

­­­­

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $17.95 - $21.35/hr based on experience

Assist department leadership with the day-to-day operations process by primarily serving as a subject matter expert capable of handling any escalated inquiries and written correspondence. Collaborate with leadership and first line associates to ensure all key performance indicators are met while delivering superior level results. Assist with team development and training opportunities.

Essential Job Functions:

• Researches and responds to account inquiries in a timely manner.  

• Responds to urgent and escalated issues received from department leaders, legal team, facility management, patients, vendors, etc.

• Knowledge of all aspects of the revenue cycle and processes to troubleshoot and resolve issues.

• Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position.

• Review correspondence queues, taking appropriate action and documenting accounts accordingly.

• Provide occasional coordination to ensure the team follows correct processes/procedures.

• Offer suggestions on potential improvements to customer workflow processes.

• Contribute to a dynamic work environment by acting as a subject matter expert and providing team assistance as needed.

Responsible for patient related activities that include:

• Printing and mailing medical records, itemized bills, and other required documents.
• Pulling documentation and distributing documentation to other individuals or departments.
• Printing daily hardcopy payers UB's, 1500’s, Medical Records & EOB's and process them to be mailed.
• Providing daily volume, backlog and workflow information.
• Reviewing patient accounts, work queues, work lists, patient portals, responding to emails from patients, payors, attorneys, etc.
• Review patient accounts for errors and fixing the errors or communicating with other departments that are responsible for correcting them.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Ensemble Required License:

CRCR

Desired Work Experience:

1 to 3 Years

Preferred Knowledge, Skills and Abilities:

• 2 Years/associate’s degree or equivalent experience
• Microsoft Office experience
• Revenue Cycle knowledge
• Critical thinking

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in y