Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5981 Network & Telephony

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Acts as a technical leader and mentor to up and coming team members.
• Effectively articulates recommended solutions to project teams, management, and executive leadership.
• Takes lead on large projects, initiatives, and complex changes.
• Performs platform-specific technical tasks including upgrades, installation, and configuration and installation of patches and fixes to minimize risk and service disruptions.
• Performs day to day engineering and operations tasks on Cisco Identity Service Engine (ISE) and Access Control System (ACS) to include installation, upgrades, configuration, and troubleshooting.  
• Helps in the prevention and remediation of cyber security attacks. 
• Resolves availability, capacity, and performance issues.
• Ensures that system improvements are successfully implemented and monitored to increase efficiency.
• Participate in risk assessments of various requests. 
• Works with engineers to ensure security compliance. Scripts and automates various tasks related to network and security support.
• Performs problem analysis and documentation, root-cause analysis, and create incident reports.
• Performs detailed troubleshooting for complex operational issues.
• Work with the team to ensure compliance with all regulatory requirements. 
• Performs tasks relating to business continuity products, including patching, health checks, audit review and repair, configuration modifications.
• Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.
• Performs hands-on work to install, configure, maintain, and troubleshoot the network hardware, software, and other components required for connectivity.
• Perform hands-on work to maintain products, services, protocols, and standards that meet network industry standards.
• Perform new and existing equipment, hardware, and software upgrades. Execute the design concepts, implementation plans, device setup and configuration settings, and maintenance plans. Performs troubleshooting.
• Stays up to date on network specific skills and practices.
• Supports users by a variety of methods, providing technical expertise to users and/or written means. 
• This position is required to participate in a 24 x 7 on-call rotation.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelor’s degree in computer science, engineering, information technology or related field.

Preferred:

• Cisco Certified Network Associate (CCNP) 
• Check Point Certified Security Expert (CCSE)
• F5 Certified Administrator (F5-CA)

Experience/Skills:

Required:

• Minimum seven (7) years of related network engineering and security experience.
• Must have experience with HSRP, 802.1Q, Spanning Tree, IP subnetting, IP routing including OSPF, BGP, EIGRP.  
• Design and deploy datacenter network, storage, and compute.
• Experience in logical design models (L2/L3, vPC, vPC+, VDC, FEX, datacenter zones, OTV, fabric path, spanning tree, port channels, VTP, VLANs, physical cabling).
• Experience designing and troubleshooting of GLBP, HSRP and VRRP.
• Experience designing and troubleshooting of AAA, ACLs, DHCP snooping, dynamic ARP inspection, IP source guard