Bilingual Russian Office Assistant 2

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$25.60 - $31.14 Hourly

Department:

Health Department

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

May 13, 2026

The Opportunity:

This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. 

Integrated Clinical Services is dedicated to providing high-quality health services, especially for individuals who face barriers to accessing care. Our vision is to offer integrated and connected services to support optimal health, reduce wait times, and improve access. The Dental Program collaborates closely with various community partners, focusing on underserved populations across Multnomah County to ensure access to comprehensive dental services, including education, prevention, and treatment.

Join our dedicated team as a Bilingual Russian Office Assistant 2! In this vital role, you will be the welcoming first point of contact for clients at our busy Dental clinic sites, providing excellent customer service. Your exceptional multitasking skills and proficiency with multiple computer systems will be essential as you ensure accurate patient demographic and financial information, and process patient fees. This is a high-volume, fast-paced environment, and flexibility is key, as you may be asked to work across different locations and teams. 

This position will provide services in Russian and English languages. Language testing will be required. 

As the Bilingual Russian Office Assistant 2, you will: 

• Obtain and/ or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management 

• Collect patient co-pays and payments following established cash handling policies and procedures

• Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments

• Act as liaison with treatment staff and providers; monitor provider schedules to ensure appointment accuracy

• Help dental program increase patient access and engagement by utilizing a variety of outreach strategies

• Document patient related issues in EPIC 

• Process pre-authorizations and referrals as requested

• Support emergency or last-minute schedule changes or additions, as needed 

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. 

Minimum Qualifications/Transferable Skills*:

• Education/ training equivalent to the completion of the twelfth grade.

• One (1) to four (4) years of general office support or customer service experience dealing directly with the public.

• Must be bilingual in the Russian and English languages. (Language testing is required.) 

• Must obtain a BLS/ CPR certification within 30 days of hire.