Director of Operations

Description

Department: Operations
Classification: Exempt / Full-Time (40 Hours Per Week Minimum)
Reports to: Chief Operations Officer
Location: Meridian, Idaho (regular travel required)

ABOUT RENEWAL BY ANDERSEN

Renewal by Andersen is the full-service window replacement division of Andersen Corporation, a 115-year-old company and the most trusted family of window brands in America.

We are the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years. Our commitment to excellence has also earned us recognition as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek.

We are consistently growing due to expanding territories and continued demand for our products and services. At Renewal by Andersen, we build careers—not stopgaps. Our leaders thrive in a collaborative, supportive environment grounded in accountability, transparency, and continuous improvement.

BUILD THE ENGINE. SCALE THE BUSINESS.

• This is not a maintenance-mode operations role — this is a scale inflection opportunity
• We are looking for a builder who knows how to turn fast growth into scalable, predictable operational performance
• Lead and scale a multi-state operation generating $350M+ in annual revenue across Washington, Idaho, California, Oregon, and future expansion markets
• Drive operational execution, profitability, workforce performance, customer experience, and scalable infrastructure across the business
• Partner closely with executive leadership to help shape the future growth and operational strategy of the organization
• Thrive in a high-accountability, low-bureaucracy environment focused on execution, ownership, and results
• If you want comfort, excessive process, or corporate politics, this likely is not the role for you

WHAT YOU'LL OWN

You own operational performance. Not process theater. Not endless meetings. Not “alignment” for the sake of alignment. Execution. Scalability. Profitability. Accountability. Specifically:

• Operational performance across multiple states and markets
• Workforce planning and operational forecasting
• Capacity management and installation execution
• Margin improvement and operational efficiency
• Customer satisfaction and service performance
• Operational scalability and infrastructure development
• Enterprise-wide operational visibility and accountability
• Cross-functional execution between Operations, Sales, Marketing, HR, and Customer Experience

You will lead:

• Installation Operations
• Service Operations
• Logistics
• Permitting & Compliance
• Operational Support Functions
• Operational Leaders across multiple markets
• If operational performance misses, you will own the solution. If we scale aggressively and successfully, you will be one of the architects behind it.

WHAT THIS ROLE IS NOT

Not corporate bureaucracy. Not maintenance mode. Not process for the sake of process. Not a leader hidden behind spreadsheets and meetings. We want a builder and operator who has:

• Built scalable systems inside fast-growing organizations
• Installed operational discipline in complex environments
• Improved performance across multi-location operations
• Driven accountability through data and execution
• Led through growth, ambiguity, and operational complexity
• Worked cross-functionally with strong executive leaders
• Balanced speed, quality, customer experience, and profitability

If you have only operated inside highly polished enterprise environments with layers of red tape and slow decision-making, this role may not be the right fit.

WHAT SUCCESS LOOKS LIKE

In Your First 90 Days

• Clear operational visibility across markets
• Improved forecasting and workforce planning rhythms
• Strong operational accountability systems in place
• Clear priorities aligned across operational leaders
• Executive leadership gaining cleaner operational insights and decision-making visibility

Within 12 Months

• Operational execution more scalable and predictable
• Improved margins and operational efficiency
• Stronger customer satisfaction and service consistency
• Operational infrastructure positioned for continued growth
• Leadership bench strength elevated across markets

Long Term

• Help scale one of the largest and