(mid-Level) (Global IT Service Desk - Tech Support) - (Global IT Service Delivery) (all genders)

<p>Be our next Hero! - Join the world’s leading local delivery platform.</p><p></p><p>We are looking for a (mid-level) (Global IT Service Desk - Tech Support) - (Global IT Service Delivery)  (all genders) to join the Global IT Service Delivery team on our journey to always deliver amazing experiences.</p><p>Short description of the team &amp; position<br/> </p><p>The Global IT Service Desk team provides 24/7 support to Delivery Hero's internal and external employees. Our goal is to provide employees with prompt</p><p>and efficient support.  The culture is based on teamwork, collaboration, and a commitment to excellence.  </p><p></p><p>The responsibilities of the Global Service Desk include resolving tickets complying with SLAs, user management of different applications and software issues, Google and Slack Workspace Management, Global communications, managing incident tickets, offering multi-channel support, ensuring security and compliance, and promoting customer satisfaction. The role requires flexible availability, proficiency in ITIL practices, adaptability to emerging technologies, and a focus on continuous improvement.</p><p></p><p>The long-term goals for the team are to improve employee satisfaction, improve the efficiency of the service desk, and automate as many processes as possible. The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively. The team also helps to improve the efficiency of Delivery Hero's operations by reducing the number of incidents and problems.</p><p></p><p>The most interesting part of the position is the opportunity to work with a talented team of professionals across the globe and make a real impact on Delivery Hero's employees. This valuable position helps to improve the efficiency of Delivery Hero's operations, provides the opportunity to learn about different technologies, and provides the opportunity to make a real impact on Delivery Hero's employees.</p><p></p><p>If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!</p><p></p><p>Your mission: </p><ul><li><p>Provide an amazing customer support experience.</p></li><li><p>Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use etc).</p></li><li><p>Handle customer requests with Jira, Slack and Mail</p></li><li><p>Receive and respond to incoming IT support requests via email, and slack.</p></li><li><p>Interface and coordinate with other departments and take part in cross-functional projects.</p></li><li><p>Document and maintain system administration procedures and policies.</p></li></ul><p></p><p>Your heroic skills: </p><ul><li><p>High ability to work independently and as part of a team.</p></li><li><p>Analytical, detail oriented and creative problem-solving skills.</p></li><li><p>Proactive mindset and drive to find and address the root causes.</p></li><li><p>High service orientation and ability to see the customer's perspective.</p></li><li><p>Good English knowledge</p></li><li><p>Completed degree in Computer Science, vocational training in Computer sciences or equivalent.</p></li><li><p>Minimum 2 to 4 years of experience in system administration and IT Tech Support.</p></li><li><p>Active Directory, AzureAD and Google Suite, Slack user management knowledge.</p></li></ul><p></p><p>Nice to have: </p><ul><li><p>Experience working in an international Agile Environment</p></li><li><p>Excellent problem-solving and troubleshooting skills</p></li><li><p>Strong communication and interpersonal skills</p></li><li><p>Ability to work independently and as part of a team</p></li><li><p>ITIL v4 foundation certification</p></li></ul><p></p><p>Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.</p><p></p><p>We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.</p><p></p><p>What's in it for you: </p><p>Ensuring you and all our