Manager 1, Information Security

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for establishing, developing and monitoring standards, procedures and guidelines that ensure uninterrupted operation of data processing systems. Protects the corporate Information Systems data from unauthorized access, corruption, use, disclosure or interruption. Identifies and addresses exposure to accidental or intentional destruction, disclosure, modification, or interruption of data. Manages team which may include exempt and non-exempt employees. Serves as subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of, departmental budget.

Job Description

This role will also be expected to manage carrier relationships, mitigate voice fraud, and ensure regulatory compliance across telephony operations. This role oversees a specialized team that supports Industry Traceback Group (ITG) management, Do-Not-Originate (DNO) processing, Local Number Portability (LNP), and carrier dispute resolution. The manager drives operational excellence through process improvement, automation, and cross-functional collaboration while safeguarding telephony services and customer data.

Core Responsibilities

• Performs risk assessments which identify threats to security of information, systems and computing assets throughout the Company.
• Directs and coordinates the development and implementation of security awareness programs and education.
• Coordinates and implements software upgrades, software conversions and new technologies rolled out in the markets.
• Serves as an internal auditor to ensure that appropriate precautions over information are granted high visibility and are considered in the design of new and existing systems.
• Reviews and recommends cost-effective controls to eliminate or minimize risk.
• Makes changes to current firewall rules based on business needs.
• Prepares written plan and annual reports on contingency planning and data security for each critical system.
• Mentors and coaches team members to ensure high levels of performance including mid-year and annual performance reviews.
• Provides day-to-day leadership and guidance in resolving complex technical operational situations.
• Participates in the administrative processes for Human Resources including hiring and promotions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Key Responsibilities:

Voice Fraud Mitigation and Security:

• Collaborate with voice teams, business owners, and stakeholders to develop and enforce strategies that mitigate voice fraud and ensure proper voice usage policies.
• Collaborate with security teams to identify vulnerabilities and implement telephony security solutions.

Carrier Services Management:

• Manage relationships with over 5,500 carriers, ensuring compliance with contractual and regulatory obligations.
• Oversee LNP processes, porting operations, and carrier dispute resolution.
• Drive operational efficiencies and cost-effective solutions.

Regulatory Compliance and ITG Management:

• Ensure timely, accurate responses to ITG and DNO requests in collaboration with regulatory and government partners.
• Monitor and adapt to changes in industry regulations, including CPNI standards and fraud prevention protocols.

Team Leadership:

• Lead a team of 5-10 employees and contractors, fostering a high-performance culture.
• Provide coaching, feedback, and opportunities for growth while ensuring alignment with organ