Customer Representative Associate II – Motor Vehicle

Location: Augusta,Maine,United States

Position: Customer Representative Associate II – Motor Vehicle
Department: Department of the Secretary of State, Bureau of Motor Vehicles
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Job Class: 6603

Salary: $17.80 – $25.62 hourly

Closing Date:  July 10, 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer significant benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are seeking dedicated and collaborative individuals who excel in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Customer Representative Associate II – Motor Vehicle in the Operating Authority Unit, located within the Division of Motor Carrier Services in Augusta, Maine.

As a Customer Representative Associate II, you will assist in administering the Unified Carrier Registration Agreement (UCRA) Program, processing new and renewal filings, managing fee collection, reviewing insurance compliance for for-hire passenger carriers, and performing suspensions or restorations based on state regulations. You'll play a critical role in upholding public safety and ensuring compliance with Maine's motor carrier laws.

What We're Looking For:

• Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.

Key Competencies We Value:

• Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In this role, you will:

• Receive, review, and verify Unified Carrier Registration (UCR) filings for accuracy, documentation, and payment.
• Process credit card payments, balance cash transactions, and perform fee reconciliation using the BMV Point of Sale system.
• Suspend or reinstate carriers for non-compliance with insurance and registration requirements.
• Explain federal and state motor carrier laws and policies to insurance providers, carriers, and members of the public.
• Track and maintain insurance filings for taxis, buses, limousines, ambulances, student transportation vehicles, and others.
• Handle FTA (Failure to Appear) and FTP (Failure to Pay) suspensions and restorations.
• Communicate with internal and external stakeholders via phone, email, and in-person contact to resolve customer service needs.

Preferences will be given to candidates who have:

• Experience with Maine motor vehicle laws and commercial registration processes.
• Familiarity with insurance regulations for for-hire carriers.