IT Senior Director, Experience Design (XD)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Experience Design

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

The people of Johnson & Johnson are inspired and united by the opportunity to care for the world one person at a time – and we have been for over 139 years. We embrace research and science, bringing innovative ideas, products, and services to advance the health and well-being of people. Our employees work with partners in healthcare to touch the lives of over a billion people every day, throughout the world.

Johnson & Johnson Technology (JJT) is currently recruiting for a Senior Director, Experience Design (XD) to lead the enterprise-wide design organization. At JJT, we shape the future of healthcare by unlocking the power of people, technology, and insights. We collaborate as trusted allies across functions, sectors, and regions to align business strategies with technology solutions that drive outcomes that matter and experiences that delight.

This role will lead the JJT Experience Design chapter, partnering across J&J’s Innovative Medicine, MedTech, Corporate Functions, and international regions to craft innovative digital experiences and capabilities that are relentlessly people-centric. From guiding patients through treatment to enabling employees to work seamlessly from anywhere, our digital tools infuse our products with novelty, dexterity, and ease.

Key Responsibilities:

Strategic Design Leadership

• Operate as a strategic leader to drive the JJT XD strategy, service model, and roadmap in alignment with the JJT High-Performing Teams Operating Model.
• Define and evolve the enterprise experience design strategy in alignment with J&J’s business priorities and values.
• Lead and accelerate the growth of the XD chapter and its branches to mature JJT into a truly design-led and people-centric organization.
• Present and advocate the vision and strategy for JJT Enterprise XD to senior leadership.
• Execute strategic partner utilization for elastic demand leveraging key strategic vendors.

Cross-Business & Functional Collaboration

• Partner with leaders across MedTech, Innovative Medicine, HR, Quality, Legal, Finance, Corporate Affairs, Tech Services, Information Security, and more to co-create integrated, scalable experience solutions.
• Experiment with federated capabilities with international regions to leverage XD synergy, standards while supporting expansion aspirations.
• Facilitate alignment across diverse stakeholder groups through design sprints, workshops, and co-creation sessions.
• Collaborate closely with JJT leadership to build business cases for investments in XD.

Experience Design Execution

• Lead a multi-faceted team of XD professionals to build design artifacts: personas, customer journeys, service blueprints, prototypes, and storyboards.
• Oversee the development of journey maps, service blueprints, and experience frameworks across employee and customer touchpoints.
• Deliver and manage Experience Design Products and Solutions including the Global Design System and XD tooling.
• Build and scale a DesignOps function to standardize tools, manage staffing, and measure impact.
• Ensure digital accessibility principles are embedded in all design outputs.

Team Leadership & Development

• Attract, hire, and retain superior design talent to support product teams across functions, regions, and sectors.
• Guide and mentor XD leaders, designers, and non-designers to support development and upskill design thinking capabilities.
• Foster a culture of curiosity, collaboration, and continuous learning.
• Establish career latticing structures and professional development pathways for design talent.

Measurement & Impact

• Lead and facilitate the by busine