Lead Director, Business Architecture

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As the Lead Director of Business Architecture at CVS Health's PBM Caremark division, your pivotal role involves building the Business Architecture capability and practice for the organization, along with leading the team to foster durability, sustainability, feasibility, reusability, reliability and standardization within our organization's architecture. Caremark Business Architecture plays a crucial role supporting the business strategy by developing architecture strategy and blueprinting by linking strategy and execution activities on complex strategic business transformation initiatives. You will lead a team that develops strategy and blueprints by adopting various advanced architecture techniques such as Capability Modeling, Customer Journey Mapping, and Value Stream analysis and by influencing and partnering with key stakeholders from across Business and technology organizations. Business Architecture plays a key role in maintaining and evolving competency around the modeling of all Business Architecture constructs in a connected ecosystem, driving strategic support and business transformation throughout the organization. 

Your main duties will include: 

• Leading and developing a team of direct reports  

• Building, improving, and driving further adoption of Business Architecture practice 

• Interfacing and communicating directly with Senior Leaders from all different areas of the company 

• Lead your team to and personally:  

• Develop business architecture blueprints that link strategy and execution activities to complex strategic business transformation initiatives. 

• Identify and catalog business capabilities enabling value streams and customer experiences, classify and assess capabilities for maturity and criticality. Perform analysis of capabilities to articulate problem areas, improvement needs, funding needs etc., and develop capability roadmaps. 

• Apply business architecture techniques such as Capability Modeling, Customer Journey Mapping, and Value Stream analysis, as direct input to the solution design and Agile execution. 

• Perform capability rationalization, aligning investments to the core capabilities supporting the execution of strategy, by promoting reusability, consistency and experiences while reducing cost and complexity. 

• Regularly create and present executive level presentations and reporting 

• Lead analysis, interviews, and workshops to illuminate the current business and operating models of our organization.  

• Collaborate with business and IT partners to develop the future state capabilities or changes in how key elements of business work together to deliver strategic value and provide competitive advantage. 

Required Qualifications

• 10 years of business architecture / management consultancy or equivalent experience