Member Experience Generalist

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

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SUMMARY

At AAA, our branches are where we make good on our promises to our Members & Team Members. The Member Experience Generalist (MEG) is a pre-leadership role designed to set the standard for service and sales excellence across multiple branch locations. The Member Experience Generalist act as role model and mentors peers, demonstrating best practices in member interactions, cross-selling, and operational consistency. They encourage collaboration, and support branch culture by reinforcing AAA’s values. This role is expected to be cross-functional, mastering multiple skill blocks (e.g., DMV, concierge, insurance servicing, Smart Home, membership sales) and adapting to different branch environments. In addition, this role serve as the eyes and ears for leadership, surfacing observations and concerns to managers for action, including branch operations, individual Team Member development, and the execution of sales and marketing strategy. While not a management role, MEGs serve as the eyes and ears for leadership, surfacing observations and concerns to managers for action, including branch operations, individual Team Member development, and the execution of sales and marketing strategy. The MEG serves as a trusted subject matter expert, ensuring delivery of Legendary Member experiences wherever support is most needed.

*On-site role at the Green Valley Branch.*

ESSENTIAL FUNCTIONS

• Champions and exhibits AAA’s guiding principles and core values across multiple branch environments.
• Provides empathetic, reliable, and timely assistance to Team Members and Members, adapting service approaches to each branch.
• Routinely leverages resources across branches to provide solutions to complex situations.
• Coordinates workflow and resources in an organized manner across multiple locations.
• Supports Managers and Assistant Branch Managers in providing consistent communication and messaging in all assigned branches.
  • Model Legendary Member service and value-based sales behaviors (membership, Smart Home, cross-business leads, credit card applications).
  • Mentor and support Member Experience Associates (MEAs) by sharing knowledge, demonstrating effective practices, and encouraging skill development.
  • Encourage team morale and engagement through positive reinforcement and peer cheerleading.
  • Demonstrate cross-functional expertise by effectively performing and modeling multiple branch skill blocks (e.g., DMV, concierge, insurance servicing, Smart Home Security, membership sales) to ensure seamless service and set the standard for MEAs.
  • Act as the eyes and ears of branch leadership, escalating observed concerns (performance, compliance, morale, or process gaps) to managers.

• Supports recruiting, training, onboarding, and scheduling of Branch Team Members, as needed in each location.
• Pulls and distributes sales reports for tracking and performance measurement across branches.
• Accountable for achieving individual sales targets while also supporting the branch in meeting overall core sales goals across all product lines (e.g., membership, insurance, Smart Home Security, financial services), with flexibility to adapt as priorities evolve.
• Ensures compliance with AAA policies, procedures, standards, and regulations regardless of assignment.
• Serves as steward of branch resources, including temporarily assuming office administrative and operational duties in the absence of a Manager or Team Lead.
• Provides feedback to leadership to support process improvements that enhance branch operations.

KNOWLEDGE AND SKILLS

• Demonstrated track record of successful business decision making, planning, and problem solving
• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
• Ability to work cross-functionally across many business units and functions
• Excellent planning and project management skil