Field Catastrophe

Description

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career that includes travel and endless opportunities for growth?

Join Liberty Mutual Insurance, a Fortune 100 Company, and hone your skills alongside a diverse, collaborative team dedicated to helping others and providing best-in-class customer service!

A career with Liberty Mutual provides a home for your talent, and an open road for your ambition. We will provide you with a wide variety of work to enhance your skills and advance your career. We will stand together to preserve and protect what people earn, build, own and cherish. As a member of the Field Property Claims Catastrophe Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, high volume, team environment. Every day is a new exciting challenge, as our Field Catastrophe Claims Adjusters use industry leading homeowner’s products and services to help our customers through the claims process.

This position requires the Field Property Claims Adjuster, Catastrophe to travel nationwide 75% of the time.

This position is open to Job Grades 11 to 13.

Responsibilities:

• Investigates, determines coverage of loss and adjusts all elements of assigned Property Loss claims.
• Conducts inspections of loss sites, writes appraisals for dwelling repairs and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• Must be able to manage multiple immediate customer demands simultaneously.
• Handles all perils, catastrophe and non-catastrophe related claims, which may include regional overflow in each state.
• Works extended, non-standard hours, including weekends and holidays.
• Must be able to lift up to 40lbs.
• Ability to travel nationwide 90% of the time.
• Involves repetitive climbing, crouching, crawling in confined spaces or on roofs.
• Access roofs by ladder, inspect attic’s, crawl spaces and basements in search of damage

Qualifications

• Ability to travel 75% of the time.
• Requires working knowledge of claims handling procedures and operations.
• Demonstrated understanding of building construction principles.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems and analytical skills.  
• The capabilities, skills and knowledge required is normally acquired through bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the com