Control Room Security Officer

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Join Our Team as a Control Room Security Officer!

 

Are you a detail-oriented professional with excellent communication skills? We are looking for a dedicated Security Officer to join our Control Room team. This role is crucial in ensuring the safety and security of our assets, personnel, customers, and visitors. Part of your responsibilities will include monitoring over 300 cameras, dispatch security and maintenance personnel, and handle intercom communications.

 

The ideal candidate will possess excellent communication skills to effectively interact with a diverse range of individuals. You will be responsible for maintaining high standards of conduct and safeguarding our premises. Handling stressful situations with a professional, tactful, and courteous demeanor is essential. Additionally, you must be capable of composing detailed written reports and other necessary documentation.

Standard working hours are 7:00 a.m. to 3:00 p.m., Wednesday through Sunday. Scheduled days off are Monday and Tuesday.

Please note that schedule adjustments may be required based on business needs.

Job Description Summary

Providing a safe, secure environment for our workforce and visitors is essential at Nationwide. Our Security team monitors security needs and assist associates with security and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you!



As a Corporate Security Officer, you’ll contribute to the secure environment at Nationwide. Greeting and screening all visitors entering the facilities will be key in your role. In addition, you’ll patrol the facilities and report or take action to correct any breach of the company security policy.

It will be important for you to learn all the functions of the Security Control Room including database management, troubleshooting of computerized systems and the Identification Center including database management and production. In addition, you’ll proactively investigate crimes and unusual, suspicious or dangerous incidents and resolve these situations. Should the need arise, you’ll execute life safety procedures to protect the lives of associates in various emergency situations.

Job Description

Key Responsibilities: 

• Greets all persons entering or calling the office buildings and provides requested information. 

• Enforces company security and life safety policies. 

• Responds to emergency situations, e.g., issues of workplace violence, violent offenders, associates stranded in elevators, accidents, fires, medical emergencies, crimes in progress, alarm notifications, etc. Assists with emergency procedures and may direct public safety officials. 

• Patrols the buildings to provide physical security and safety protection for the facility and associates. Responds immediately to radio calls to investigate alarms and emergency situations. May be required to patrol the campus either on bike, foot or in car. In this role officers act to protect lives and property and prevent criminal acts. They provide a very high level of customer contact. They may approach suspicious persons, respond to crimes in progress or be involved in other life threatening or dangerous situations. 

• Writes initial loss/stolen or incident reports for claims of loss or situations within the facilities. Conducts follow-up investigations including reviewing documents, video, talking with suspects and victims, etc. Assists management with investigation of these situations. Testifies in court, prepares reports for court and preserves evidence as