Specialty Products Agent

Description

Shift: Monday-Friday (9:30a-5:30p)

The Specialty Products Agent provides customers with information regarding prices and availability of extended life, durable, magnets, tape and other miscellaneous items produced outside of New Albany facility. Process and enter orders for products received via internet, email, phone, and mail. Answers incoming telephone calls from customers regarding product questions. Places outgoing calls to customers in order to obtain information necessary to verify orders. This position can be a remote position after the incumbent has successfully completed training.

Primary Duties and Responsibilities

• Route orders received by Specialty Products (SP) Department
• Process orders with all critical information necessary to produce product to customer's specifications
• Reviews orders received for accurate pricing, spelling, and other information
• Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color)
• Prepares and ensures the completeness of order jacket and submits to QA
• Answers incoming telephone calls regarding outsource orders or inquiries regarding items and availability of those items
• Enters customer's specific quote request into the computer, emails, or autofaxes
• Compute price, discounts, and shipping charges on orders and quote requests
• Retrieve quote requests from the Quote Queue and completes the quote or sends to the appropriate area to be completed
• SP orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing
• Handle special accounts, which may require special procedures

Requirements

• The minimum education required for this position is a High School Diploma or Equivalent
• Excellent communication skills both written and oral
• Strong computer skills including Office Software packages and internet
• Ability to type 35 words per minute
• Requires a basic understanding of layout, type, and color
• This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful.
• Ability to read and comprehend simple instructions.
• Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions.
• Ability to deal with problems involving concrete variables in sometimes complex situations.
• Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.
• Computer savvy and comfortable with technology
• A charismatic and dynamic in-person and phone communicator
• Exceptional attention to detail
• Ability to handle conflict and manage customer expectations
• Desire to work in a fast-paced environment
• Skilled at juggling multiple tasks at a time
• Strong proofreading and grammar skills
• Reliable with a strong work ethic

Physical Requirements & Environmental Conditions

• Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. Incumbent constantly required to hear, speak, articulate and use manual dexterity.
• Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.

About Us

Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive, flexographic and shrink sleeve labels for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals.

The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label”!

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We welcome you to consider being a part of this great team.

We’re passionate about leaving the planet better than we found it. But we can’t do it alone. We need trailblazers, independent and outside-the-box thinkers. People who are eager to l