Customer Quality Champion-Ford

 Req ID 60111 | OSS Washington, United States

 

About the Team: With about 80 members in the Passive Safety Customer Quality Team, you will be the clear global customer lead for all Passive Safety product lines (Airbags, Steering Wheels, Seatbelts). This position on the Passive Safety Corporate Quality Team gives you the opportunity to work with colleagues across 20+ different countries around the globe. Quality Key Account Management is approached with operational and strategical highly visible topics, up to and including the Passive Safety Board of Management.

 

Position Summary: Drive and manage Voice of the Customer (VOC), Quality Scorecards/KPIs and requirements to ensure compliance and Customer Satisfaction.

 

What you can look forward as a Quality Key Account Manager:

• Drive and manage Customer Quality Excellence by understanding VOC (Voice of the Customer).
• Drive and manage Customer Scorecards and Customer Performance to achieve Customer Satisfaction.
• Drive and manage communication of Customer requirement across the organization.
• Drive and manage Customer requirements reviews and analysis to ensure compliance and feasibility.
• Drive and manage customer complaints and escalations to closure.

 

Your profile as a Quality Key Account Manager:

• Bachelor’s Degree required in technical field. 
• Minimum of 7+ years of professional experience, with a broad Quality automotive background, ideally in Passive Safety.
• Experience in working with customer Ford and Ford quality requirements.
• Ability to drive strong customer focus inside the organization to meet customer requirements.
• Ability to execute priorities through collaboration with all stakeholders in a matrix organization.
• Ability to build strong customer relationships and to anticipate customer needs.

 

Why Choose ZF? What We Offer:

• A supportive, collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• Personal Time
• 401k Plan
• Health Care Benefits
• Paid Holidays 
• Tuition reimbursement for educational advancement
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

 

Be part of our ZF team as Customer Quality Champion-Ford and apply now!

 

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran