Senior People Advisor

Job Type:

Build a brilliant future with Hiscox
 

Senior People Services Advisor

Reporting to People Experience Team Leader, the Senior People Services Advisor plays a key role in delivering efficient, scalable, and employee centric People services to our employees across the UK, US, Europe and Bermuda.

This role is responsible for providing expert and specialist support for all HR-related queries and issues and delivering subject matter advisory and transactional HR Services in partnership with other Hiscox functions and third parties

The ideal candidate is detail-oriented with a continuous improvement mindset, and committed to enhancing the employee experience through seamless People operations and advice They will act as a first point of contact for escalations for the team, act as an ambassador for People Experience Hub and the wider People Function adopting a coaching approach when appropriate

Due to the coverage we provide, you would be expected to be flexible in your hours to cover some evenings until 7pm.

Typical Duties:

• Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.

• The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager

• Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.

• Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements • Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.

• Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs

• Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront

• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion

• Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Support continuous improvement efforts.

• Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives

•  Develop and maintain positive relationships with People colleagues, the business and other key stakeholders

Skills & Experience required to be truly successful:

• Previous experience in HR preferably in the ER space

• Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required

• Truly passionate about the employee and manager experience

• Excellent customer service

• Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner

• Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts

•  Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.

• Data and technology savvy. Able to use data to drive decisions

Hiscox Values:

At Hiscox our spirit is guided by our core values:

• Courage: Dare to take Risk

• Ownership: Passionate, commercial, and accountable

• Integrity: Do the right thing, however hard

• Human: Clear, fair, and inclusive

• Connected: Together, build something better

What Hiscox USA Offers:

• Competitive salary and bonus (based on personal & company performance) 

• 401(k) with competitive company matching 

• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)  

• Company paid group term life, short- term disability and long-term disability coverage 

• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days 

• Paid parental leave 

• 4 week paid sabbatic