CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - SES 73004567

Requisition No: 846281 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING FRONT LINE MANAGER - SES 73004567

 Pay Plan: SES

Position Number: 73004567 

Salary:  $48.793.80 - $59,050.92 / annually 

Posting Closing Date: 02/17/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Front Line Manager (Revenue Administrator II – SES)

Daytona Beach

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Internal Promotional Opportunity for a Revenue Administrator II – SES position in the Judicial Process that performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 10 operational staff
• Functioning as administrator, coach, and advisor and providing training to team members
• Working with the Service Center Manager to develop, implement and monitor operational plans
• Determining resource needs and shifting available resources to ensure the highest level of productivity
• Analyzing existing and new business requirements to determine gaps and provide solutions

MINIMUM REQUIREMENTS:

• Currently employed with the Department of Revenue in the Child Support Program.
• Two years’ experience working in the Child Support Program.
• Experience in formal mentoring in an office environment, to include collaborative monitoring or staff development and training, including performing on-the-job training.
• Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication.

SPECIAL NOTES:

• This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue in the Child Support Program.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile.  Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• The work schedule for this position is 8:30 am to 5:30 pm.   
• This position requires you to work outside your regular work schedule, should there be a business need to do so. 
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