Senior Customer Engagement Strategy and Operations Manager

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: San Francisco, CA & New York, NY

Job Title - Senior Customer Engagement Strategy and Operations Manager

Role Summary

This is a unique role to work daily with the President of Product and Engineering in high visibility customer engagements. You will accompany the President of Product and Engineering to his customer meetings (virtual or in person), and partner closely with sales and product teams to ensure a world-class experience for our customers before, during or after the meeting. In this dynamic, fast-paced environment, you will collaborate with senior leadership and cross-functional teams to drive strategic initiatives and scalable processes focused on customer outcomes. We're looking for a resourceful, entrepreneurial individual who thrives in ambiguous situations, can think critically under pressure, and can manage relationships and build consensus with stakeholders at all levels. If you're someone who can roll up your sleeves and navigate complex challenges without a playbook, while applying strong conceptual and analytical problem-solving skills, we'd love to hear from you. This role will report to the Chief of Staff of the President of Product and Engineering, but you will work directly with the President and engage with C-level and senior executive customers.

Role Responsibilities

• Customer Engagement Strategy & Prioritization: Work closely with the President and sales to prioritize critical customer and partner engagements. 
• Meeting Preparation & Follow-up: Partner with sales to prepare thorough and meaningful briefings for the President. Attend customer meetings with the President and senior executives and ensure follow-up actions are clear and executed.,
• Building & Deepening Relationships: Collaborate with sales and product teams to strengthen strategic relationships with top customers and partners. Be a trusted advisor, ensuring continuous engagement to drive customer success and outcomes.
• Product Expertise & Thought Leadership: Develop a deep understanding of Cloudflare’s product priorities and offerings, becoming a trusted thought partner for the President and sales teams. Provide strategic insights that inform decision-making and drive alignment across the organization.

Role Requirements

Must-Have Skills

• Experience: 8-10 years in a strategy, operations, or consulting role with a proven track record of influencing senior leadership and managing high-impact projects. Background in top-tier management consulting or investment banking preferred. 
• Problem-Solving & Analytical Skills: Ability to synthesize ambiguous information to create messaging and clear, actionable plans. Strong conceptual thinking and ability to apply structured frameworks to business challenges. 
• Communication and executive presence: Executive presence with outstanding verbal and written communication skills. Proven ability to deliver compelling presentations to senior executives and build rapport at the C-suite level.
• Stakeholder Management: Exceptional ability to influence, communicate effectively, and drive collaboration across senior leadership and cross-functional teams
• Entrepreneurial Mindset: Proven ability to thrive in an ambiguous, fast-paced environment with a “get stuff done” attitude. Quick to grasp new concepts, comforta